Sr. Customer Service Representative at Rocky Mountain Metropolitan Airport (RMMA)

Jefferson County, CO - Golden, CO (30+ days ago)2.7

Rocky Mountain Metropolitan Airport (RMMA) is seeking an individual with strong customer service skills, administrative know-how and a passion for aviation. RMMA is currently hiring a Senior Customer Service Representative for a multi-functional role in an organization that thrives on collaboration, vigor and every-changing challenges. The position requires a self-starter, someone that brings organization, positive energy, motivation for growth and knowledge while also keeping focus on the broader dynamic goals for the Airport.

Under general supervision, the Sr. Customer Service Representative performs and coordinates a variety of important customer and administrative services that optimize the Airport's ability to provide a safe, secure and efficient aviation environment for all users, tenants, customers and staff of the Rocky Mountain Metropolitan Airport. If you are looking for this great opportunity, then look no further.

About RMMA and Jefferson County:
Rocky Mountain Metropolitan Airport is owned and operated as a division of Jefferson County Government. The Airport is located in the northeast corner of the County and is strategically situated between Denver and Boulder on U.S. Highway 36 and Colorado 128. RMMA is the 4th busiest airport in Colorado and is an important component of the national air transportation system and the Denver metropolitan area. The Airport is designated as a reliever for Denver International Airport and provides a home to many corporate aviation facilities, commercial aviation businesses, charter companies, general aviation tenants and hobbyists.

As a division of Jefferson County the Airport offers employees more than just a job, but rather a career with opportunities for growth, competitive pay, retirement options, health benefits, and paid time off.

Essential Duties:

As part of the RMMA team, this position will work in the reception area of the Airport's Administration offices creating a strong customer-friendly environment for Airport tenants and users while providing administrative support to the entire Airport staff.

Duties will include greeting and directing customers, answering phone calls, answering customers & staff questions around program and procedural concerns, data entry, airport project duties, and other administrative items that support the day-to-day functions of Rocky Mountain Metropolitan Airport.


High school diploma or equivalent certificate and minimum of 1 year work related experience to include customer service, computer and data entry skills.

-Over 1 year work experience
-Applicants with an interest in Aviation or experience working at an Airport
-Intermediate to Advanced skills with Microsoft Office Programs (most importantly Excel)
-Experience working with accounts receivable/payable
-Basic Accounting experience
-Familiarization with website management
-Experience working with online programs/ data management systems (JD Edwards & Amanda)
-Someone that is trainable and willing to be taught
-Self-starter who is anxious to try new things

Must have a valid Colorado Driver's License. If from out of state, must be able to get a Colorado Driver's License within 30 days of hire.

Offer of employment contingent on education verification and MVR check.

Additional Information:

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We appreciate your due diligence and thank you again for your interest in Jefferson County!

Recruitment Process: You are able to see your status and any communication when you log into your profile via or Listed below are the steps in our recruiting process:

  • Once the job bulletin has closed, the Talent Acquisition Team evaluates all applications based on the minimum requirements listed in the qualifications section of the job bulletin (Status: Application Evaluation OR Does not meet minimum qualifications).
  • The Talent Acquisition Team reviews applications for the preferred skills (Status: Comparative Review). While these skills aren't a requirement for the position, they will contribute to the success of the new hire in this role. These skills are scored and the highest scoring applicants will be forwarded to the next step.
  • The next step includes the hiring team reviewing applications and deciding who to contact for a phone screen/interview (Status: Manager Review). The number of applications forwarded for Manager Review depends on the hiring teams request and can range from 10 applications to everyone who meets minimum requirements; not everyone who makes it to Manager Review is guaranteed an interview.
  • If the hiring team wishes to speak with you further, they will reach out to you via phone call or email using the contact information listed on your application. Some positions will be utilizing an online scheduling tool through and you may receive an email requesting you to log in and select an interview time. It is important that you are receiving our emails as we do not want you to miss out on an opportunity. The time frame for contacting applicants depends on the hiring team's schedule/work load and how many applications were referred for manager review. Please note that Jefferson County receives on average over 100 applications per job bulletin. The status stating Manager Review will be the last status update until the position has been filled and you will be notified at that time.

    Thank you for your patience and for your interest in Jefferson County Government! We wish you success through this process. Don't forget to sign up for Job Interest Alerts through to get email alerts for positions you are interested in.