Network and Service Desk Specialist

Employees Retirement System of Texas - Austin, TX (30+ days ago)

Monthly Salary:

$3,750.00 - $4,167.00

Job Posting Number:


Opening Date:


Closing Date:

Open Until Closed

Number of Openings:


To apply for positions at the Employees Retirement System of Texas, a State of Texas Application and ERS Qualifications Form are required. To access these forms and for more information on how to apply, visit our career page.

Essential Functions:

Network Services:

  • Confers with network team staff on how to solve system problems. Monitors network systems and communicates findings with other team members to obtain clarification of problems and to identify solutions or corrective actions.
  • Assists with the administration, configuration, monitoring, and maintenance of network and Unified Communications infrastructure.
  • Assists in performance tuning and capacity planning activities to enhance the performance of network resources and in maintaining network support software.
  • Maintains a positive business relationship between ERS and vendors
  • Coordinates activities with vendors and internal staff for timely implementation of hardware and software maintenance, communication lines/circuits, and network cabling, with minimal impact to agency operations
  • Consults with end-users to gather information in order to determine requirements for implementation of Unified Communication and network technologies

Service Desk Services:

  • Participates in service desk phone duties
  • Responds to requests for technical support concerning the use of computer hardware and software.
  • Performs administrative tasks for ticket tracking tools
  • Performs administrative tasks for software deployment/patch management tools
  • May train or monitor other employees on Service Desk procedures, tasks, and hardware and software

All Areas:

  • Provides technical assistance and excellent customer service on a variety of issues.
  • Participates in creating, logging and resolving tickets to ensure a timely resolution.
  • Participates in the selection, implementation, and administration of computer equipment
  • Develops and maintains documentation and procedures and provides instruction to staff for systems and technology
  • Performs on-call or after-hours work as required
  • Complies work agency policies and procedures
  • Performs other duties as assigned.

Required Minimum Qualifications: Your application for employment must reflect how you meet each of the following minimum qualifications: ****

1. Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field; or attainment of a diploma from a two-year technical school with specialization in computer technology. A CCNA certification may be substituted for one year (30 semester hours) of required college credit. One year of experience over the required minimum may be substituted for one year (30 semester hours) or required college credit.
2. One (1) year of experience using end-user computing and network systems in a fulltime support role, including experience analyzing system problems and implementing solutions.
3. Four (4) years’ experience administering Windows 7.
4. Three (3) years’ experience managing Microsoft Office applications.
5. Five (5) years’ experience using ticket tracking software.

Preferred Qualifications: Your application for employment should reflect how you meet the following preferred qualifications:

6. Experience with software deployment and patch management tools such as Dell KACE or Microsoft Systems Center Configuration Manager.

Other Information: Work is performed in an office environment and requires appropriate business attire. Must be able to lift and carry loads weighing up to 35 pounds. Occasionally works in crawl spaces and maintenance areas such as equipment closets and plenum areas. ERS will conduct either a TXDPS or FBI criminal history check on all new hires. For more information about this policy inquiries can be made to Human Resources.

Military Occupational Specialty Codes:

Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty Codes listed below along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Human Resources with questions or for additional information.

25B – Information Technology Specialist

255S – Information Protection Technician (Warrant)

IT – Information Systems Specialist

682X – LDO – Information Professional

275 – Information Systems Technician

26 – Information Resources Management

0631 – Network Administrator

17DX – Network Operations

Additional Military Crosswalk information specific to this posting can be accessed at the State Auditor’s office link below. Compare the Class Number in the ERS job posting to the Class Code on the State Auditor’s Office listing of job descriptions. The Military Crosswalk appears under Occupational Category for each job description.

How to Apply: Submit a State of Texas Application for Employment with an ERS Qualifications Form & other required materials, if any, to the ERS, Human Resources Office by 5 p.m. CST on the closing date. Resumes will be accepted only as supplements to an application. Please contact a Human Resources representative if you need assistance or require accommodation during the application process.


Fax: (512) 867-3161 Relay Texas TDD: (800) 735-2989

Job Type: Full-time

Salary: $3,750.00 to $4,167.00 /month


  • managing Microsoft Office applications: 3 years (Required)
  • ticket tracking software: 5 years (Required)
  • administering Windows 7: 4 years (Required)