Social Media Specialist - Detroit (Required: Bachelor’s Degree)
We're now hiring Social Media Specialists to support a top automaker in providing industry-leading customer care.
As a Social Media Specialist, you'll be an integral part of a collaborative team in a fast-paced and production-driven online environment. We'd love to meet you if you'd love to leverage the communication and problem-solving skills you honed in college.
Our team of Social Media Specialists monitors Twitter, Facebook and other social platforms and blogs to identify posts requiring responses. In addition, you'll research and respond to a variety of customer comments. We provide all Social Media Specialists with paid training, and we'll teach you how to take ownership of customer care cases from initial interaction to resolution.
Our goal is to deliver best-in-class customer service and build customer brand relationships to increase owner satisfaction and loyalty.
The hours for this position are 3 p.m. to midnight, and include one weekend day
Our Social Media team operates from the Renaissance Center in Detroit (not a remote work opportunity)
Social Media Specialist Responsibilities
What you'll do:
Monitor social media platforms, Facebook, Twitter and automotive enthusiast forums, etc., and identify opportunities to engage with our customers and deliver best-in-class customer support and brand engagement
Respond to customer enthusiasm posts in order to increase conversation, page participation and build a closer connection between our brands and customers
Manage existing case load, completing follow-ups and achieving operational metrics
Adhere to standard work processes and contribute to building efficiencies and defining improvements when possible
Proactively identify sales leads and educate in-market customers on product functionality and services
Social Media Specialist Qualifications
Minimum 1 year of customer service experience
Minimum 1 year of of social platform experience (Facebook, Twitter, forums, etc.)
Computer navigation and typing proficiency
Strong reading comprehension and written communication skills
Social Media Specialist Benefits
Full-time permanent position with room to advance in a growing company
Fun work environment – spirit days, luncheons and more
Excellent advancement opportunities
Medical, dental and vision insurance
401(k) with percentage matched by Morley – save for your future!
Paid vacation and holidays
Morley has been serving customers for over 150 years, thriving in fast-paced work environments and continually expanding business operations. We employ over 2,500 associates worldwide and have multiple locations across the United States. We are a leader in Meetings & Incentives, Business Process Outsourcing, and Exhibits & Displays. Our award-winning teams serve Fortune 500 brands in industries such as automotive, chemical, finance, insurance, health care, technology and communications.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.