Call Center Representative

Receivables Management Partners, RMP - Rosemont, IL

Full-time$12 - $14 an hour
Benefits

Collections Call Center Representative -- Medical Debt Collector

This is an hourly plus bonus position. Our Top Agents earn on average $1,,500 to $3,500 per month in bonus.

Job Responsibilities

As a Collections Call Center Representative, you will interact with consumers in negotiation for the collection of defaulted or delinquent medical bills on behalf of our clients. This will involve establishing contact with consumers (possibly via skip tracing) and then either working out a payment plan or escalating the account to another department.Specific qualifications for the Collections Call Center Representative will include:

* Contacting consumers via telephone to attempt debt collection

* Establishing consumers' location and contact information via skip tracing

* Determining consumers' ability and willingness to pay and identifying the appropriate repayment program/options available to them

* Entering account information into our proprietary computer system when prompted by autodialer

* Keeping notes about each call and entering those notes into our computer system

* Establishing settlements or monthly payments with consumers

* Setting up consumer payments via check, electronic fund transfer or credit card

* Forwarding accounts to legal department in the event of nonpayment or if account is deemed uncollectable (in the event of consumer's death, bankruptcy, etc.)

* Tracking and reporting all account information into computer through our collections system

* Arranging with Client Services department for necessary paperwork and/or requested documents to be sent out to consumers in a timely manner

* Meeting or exceeding all production goals

* Understanding and fully complying with all federal and state laws and regulations (including HIPAA) with regard to collections policies and procedures

* Passing required in-house HIPAA and FDCPA testing * Working evening and Saturday hours as required

Job Type: Full-time

Salary: $12.00 to $14.00 /hour

Job Types: Full-time, Commission

Salary: $12.00 to $14.00 /hour