Receptionist

Concierge Hospitality - Palo Alto, CA (30+ days ago)


This is a full-time position with standard business hours (8:00am – 6:00pm, Monday through Friday).

Job Description

  • Project professionalism, maintains immaculate grooming, and demonstrates a positive and welcoming comportment toward all colleagues and guests.
  • Provide concierge-level customer service, with an eye toward anticipating needs and going above and beyond client expectations.
  • Manage the scheduling and booking of conference rooms and associated catering deliveries utilizing firm-wide room booking system.
  • Ability to multitask, keeping up to date with email correspondence, meeting information, data entry, and office records.
  • Coordinate with service team to prepare for meeting and event requirements
  • Meet, greet and welcome all internal and external visitors, clients and corporate executives; assist with coats, luggage, etc.
  • Screen all incoming phone calls and direct to appropriate parties; collect and distribute phone messages
  • Submit visitor requests and ID badge requests to security desks; main point of contact for building access
  • Coordinate with the office service personnel to ensure the proper upkeep of office maintenance, restocking of the pantries and conference rooms and catered meeting requests
  • Maintain cleanliness of conference center, pantries, storage areas, and all traffic areas
  • Monitor condition of carpets, floors, lighting, furniture, and restrooms and submit work orders as needed
  • Other tasks and special projects as directed by management.

Requirements

  • Outstanding organizational skills, with the ability to prioritize tasks and keep work areas clean and well stocked
  • Excellent oral and written communication skills as well as presentation skills to interface with all levels of management, associates, and vendors
  • Strong computer skills especially Microsoft Office and knowledge of office technology/equipment
  • Ability to apply complex problem solving skills to achieve problem and process solutions
  • Exceptional customer service skills and reception and/or concierge experience
  • Punctual, dependable and dedicated to achieving operational excellence
  • Discreet, ethical and committed to maintaining a high degree of confidentiality
  • Ability to work independently yet excel as a team member.
  • Maintaining a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one’s job domain.
  • Flexibility to accommodate client needs (early mornings, evenings, and weekends if necessary)

All candidates must clear a criminal background check and drug testing. We offer a competitive benefits package including medical, dental and 401K.

Job Type: Full-time

Experience:

  • Office Administration: 1 year
  • Receptionist: 1 year

Education:

  • Bachelor's