GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES
The 911 Systems Analyst is responsible for 9-1-1 system design and costing, operation of systems, database development and implementation, and wireless direct implementation, assisting with public safety communications training and public education, efforts to regionalize the Commonwealth’s 9-1-1 calls centers which are called public safety answering points (PSAP), the support of the State 911 Department’s (Department) mobile PSAP vehicle, and the administration and implementation of the Department’s regulations and standards, and providing detailed guidance on matters related to PSAP operations. Ability to run reports, produce charts, graphs and interpret statistical data. This position requires a mix of operational and technical skills.
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES
Determines the business case for the methodologies used for 911 call handling duties.
Promotes the Departments objectives in a positive manner.
Becomes subject matter expert (SME) on 911 call center operations
Determines operational, technical and/or support requirements to carry out the Departments Wireless Direct project.
Interfaces with wireless carriers regarding cell tower and sector changes.
Analyze historical wireless call data to facilitate decisions regarding where to direct wireless calls.
Analyze call data extracted from SQL and other databases.
Communicates with wireless carries and PSAPs regarding wireless problems and concerns.
Ensures wireless carriers are meeting FCC minimum requirements for accuracy.
Troubleshoots Windows based systems interconnected with Internet Protocol (IP).
Develops methods and procedures related to specific projects regarding 9-1-1 emergency telephone service, including 9-1-1 deployment plans, network design, and database development.
Determines operational, technical and/or support requirements to carry out various Department initiatives.
Assists the Department in training state and local government staff prior to implementation of new or revised systems and offers advice and guidance during implementation.
Collects, complies, organizes and analyzes statistical data related to 9-1-1 and other agency projects and prepares reports.
Travels to PSAPs, vendor sites and other locations to monitor, inspect, test and evaluate performance of contractors and equipment provided throughout the Commonwealth. The territory covered by this position is at the complete discretion of the 9-1-1 Systems Director or executive management.
This position requires a mix of field work and assignments in the Department’s main office located in Middleborough.
Prepares activity report including the amount of time dedicated to a particular project/assignment, milestones achieved and recommendations for future activity on the projects/assignments.
Manages competitive local exchange carriers, wireless carriers, voice over internet protocol providers, and telematics providers to ensure compliance with state and federal guidelines and regulations.
Manages and assists PSAPs with moves, additions and changes.
Performs regular inspections at PSAPs to ensure the enhanced 9-1-1 system is operating within the 560 CMR Standards.
Keeps informed on the latest NG 9-1-1 developments and determines the operational, technical, and support requirements needed for implementation of NG 9-1-1.
Assists in the Department’s efforts to regionalize the Commonwealth’s PSAPs.
Other duties as assigned by the Deputy Executive Director and/or the 9-1-1 Systems Director.
QUALIFICATIONS REQUIRED AT HIRE (List knowledges, skills, abilities)
Candidate should have an in-depth understanding of PSAP operations.
Candidate should have in-depth understanding of dispatch systems including public safety radio communications, computer aided dispatch, and fire alarm systems.
Candidate should have thorough understanding of E9-1-1 systems including but not limited to network routing, database, and PC based telephony type customer premise equipment.
Candidate must understand wireless (cellular) technology.
Candidate must have a positive and cooperative attitude.
Working knowledge of Telephony.
Working knowledge of Windows based client server configurations.
Working knowledge of Local Area Network (LAN) and WAN.
Working knowledge of VoIP telephone service.
Working knowledge of IP.
Advanced knowledge of Microsoft Office Suite.
Strong communication skills.
Candidate must have a strong work ethic.
Reporting and documentation skills.
The ability to train others.
First consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements:
Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in electronic data processing of which (B) at least two years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.
I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*
II. A Bachelor's degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*
III. A Graduate degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*
IV. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*
V. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.
VI. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.
- Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
No substitution will be allowed for more than two years of the required (A) experience.
No substitution will be allowed for the two years of the required (B) experience.