Customer Care Associate

Belfort Furniture - Dulles, VA (30+ days ago)3.9


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JOB DESCRIPTION:
This is a full time opportunity in our Customer Care Call Center. The individual we are looking for must have a strong background in providing outstanding customer care and service solutions. The individual should be self-motivated with good follow-up skills and the ability to multi-task.

MAIN REQUIREMENTS :
  • 1-3 years of practical customer service, clerical, sales or other relevant experience preferably in a retail environment. Prior Call Center experience is a plus.
  • Experience in the furniture industry is highly preferred
  • This person must people oriented and a team player with a positive attitude. This candidate should be able to demonstrate their customer service capabilities and the ability to be a creative and proactive problem solver.
  • Proficiency in computers including retail systems and programs.
  • Ability to communicate effectively via both telephone and face-to-face contact is required. Customer contact, problem solving skills, and the ability to diffuse situations while remaining professional are essential to this position.
  • Ability to excel and support customers and co-workers in a team environment while functioning as a self-directed learner
  • Strong decision-making and problem solving skills
  • Ability to work in dynamic and high energy environment.
  • Ability to handle multiple responsibilities and balance customer priorities.
SUMMARY OF RESPONSIBILITIES :
  • Effectively manage large amounts of incoming calls
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle highly escalated situations with grace and professionalism
  • Maintain a balance between company policy and customer benefit in decision making.
  • Handle issues in the best interest of the both customer and company
  • Resolve customer issues with minimal supervision.
  • Follow up with internal and external customers in a timely fashion.
  • Maintain accurate records by utilizing all available technology.
BENEFITS:
At Belfort, we understand that our employees work hard so we offer a competitive compensation structure and a generous benefits package. Our work environment is supportive, family-oriented and cooperative, because we all share the same goal of amazing customer satisfaction.

Benefits include:
  • Medical, dental and vision insurance
  • 401(K) retirement program with company match
  • Voluntary Life insurance
  • Voluntary short and long-term disability insurance
  • On-site corporate fitness center
  • Merchandise discount
SCHEDULE:
Tuesday - Saturday 9:30am to 6:00pm

HOURLY RATE:
$12.50 to $13.00 (based on industry experience)