At Netflix, we are shaping the future of global entertainment because we believe there is a better way to watch. Our members need our help from time to time, and that’s where our Global Customer Service organization focuses; providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity and getting our subscribers back to streaming (happiness).
Our SLC site is a high-performance environment, full of amazing talent. If you are seeking a role as a front-line agent because you are passionate about helping people and are attracted to our awesome environment, culture, pay, and benefits, this may be a great opportunity! We also want to be transparent about the promotion path, to ensure it's a good fit before you apply, start training, and begin taking calls: if you're primarily interested in promotion opportunities, this may not be the position for you. While we do post positions (e.g., Supervisor) once in awhile, we don't have a lot of turnover in these areas. However, while you're in this role, we invest a lot in you. We have a program in place (NetflixCS University) intended to develop your personal and career skill sets. Our intention is that over the course of your time here, you will have development and coaching opportunities that improve your marketability and skillset throughout your career, here or elsewhere.
Our CS culture within each of our locations is unique; anchoring on our rich Netflix culturethat sets us apart from most other companies. We focus on an environment that supports freedom and responsibility in everything from how we interact with our customers to how we structure things like time off, our approach to performance and our benefits. Our culture is one-of-a-kind, with a laser focus on giving our employees what they need -things like competitive pay, subsidized food at our on-site cafeteria and career growth opportunities to name a few - so they can give our customers what they need which is to get back to streaming. We believe every contact is an opportunity to deliver not only the right resolution, but an amazing customer experience as well.
NetflixCS provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, pregnancy, childbirth and related medical conditions, genetic makeup, marital status, military service, or any other classification protected by applicable local, state or federal laws.
***PLEASE NOTE: THIS IS NOT A WORK FROM HOME POSITION AND THIS ROLE IS LOCATED IN Salt Lake City, Utah.***
Job Type: Full-time
Salary: $15.00 /hour