Reporting to the Vice President, Concert Halls and Operations, this position is responsible for providing strategic direction and guidance for all critical functional areas of the LCPA owned and operated Concert Halls, including venue sales, production, front of house, guest services, and accessibility. The Managing Director will work with all units to provide a cohesive and consistent customer/client experience across all facilities. Critical areas of focus for the Managing Director that are essential to the advancement of Lincoln Center’s mission will be to increase earned revenue opportunities, continually seek to improve the patron experience and provide oversight of production management for events in Alice Tully Hall, David Geffen Hall, Hall, the Kaplan Penthouse, the David Rubenstein Atrium and outdoor areas. Working collaboratively with the Vice President, the Managing Director will direct the management and strategic planning for patron amenities at Lincoln Center. This portfolio will be subject to change but currently includes the parking garages on the Lincoln Center campus and oversight of the David Rubenstein Atrium. The Managing Director will work closely and collaboratively with others engaged in these areas to improve efficiency and quality of service, as well as strengthening relationships, particularly those with resident organizations and outside clients who regularly utilize our space including the New York Philharmonic, Chamber Music Society, Juilliard, and the Film Society of Lincoln Center.
With regards to Front of House and Guest Services, the Managing Director will lead, implement and maintain superior guest care standards at all points of the patron interface at Lincoln Center for the Performing Arts (LCPA) events both on and off campus. This position will collaborate with colleagues across departments in reimagining, enhancing and supporting the guest experience, actively adapting practices to balance guest importance and institutional mission.
Finally, the Managing Director, Concert Halls will play a key role in the likely upcoming renovation of David Geffen Hall, strategizing around how to leverage and manage the space through the stages of a significant renovation.
Specific responsibilities include:
Work collaboratively with the Vice President, Concert Halls and Operations, Chief Operating Officer and other senior managers within Concert Halls and Operations to develop and manage annual and quarterly revenue planning, forecasting, and strategy.
Responsible for bringing in new clients, maintaining relationships with the returning clients as well as all resident organizations – meeting a revenue target of up to $30M.
Refine booking strategy for large-scale bookings, including media events, conferences, film and TV shoots, installations/exhibits.
Manage relationships between Lincoln Center and all internal, resident organization and external clients to ensure exceptional service relating to the rentals of the spaces, working closely and collaboratively with Production to achieve said objective.
Gain a thorough understanding of Production objectives and participate actively in discussions to develop future departmental goals.
Partner with the marketing department to promote Lincoln Center.
Responsible for strategic oversight of the Front of House (FOH) management of events in David Geffen Hall, Alice Tully Hall, Stanley Kaplan Penthouse, David Rubinstein Atrium and Damrosch Park, partnering closely with Production, FOH, and Security to ensure optimal execution and guest experience.
Serve as strategic leader and day-to-day manager for Lincoln Center’s Guest Services and Front of House Departments; set and oversee department and staffing budgets with an eye towards optimal guest care, efficiencies and cost savings.
Provide strategic direction and feedback to senior leaders at Restaurant Associates and parking garages, encouraging a collaborative, team-oriented environment; enforce current policies and procedures vis-à-vis food and beverage providers and parking garages; set new goals and objectives to improve efficiency, quality of customer service, and enhance Lincoln center’s reputation as a destination.
15+ years of experience (with 5 to 8 years in a senior management role) in sales and venue rentals, front of house and guest services at a large performance venue. Concert hall booking, hotel/hospitality, tourism or significant university campus setting experience strongly preferred.
Significant experience in a union environment.
Proven track record of meeting venue rental goals.
Senior level management experience required, including both the strategic oversight, as well as the day to day management, of a successful, proactive sales team.
Ability to work well under pressure and to adapt to changing priorities.
Demonstrated success in developing and implementing new marketing and sales strategies.
Exemplary customer service and hospitality skills.
Excellent written and verbal communication skills.
Strong interest in performing arts preferred.
Bachelor’s degree or equivalent combination of education and experience.
Please submit a resume and cover letter (with salary requirements and outlining your interest in Lincoln Center) to the email@example.com inbox. Submissions without cover letters will not be reviewed.
Please list: Managing Director, Concert Halls in the subject line.
Internal Candidates should contact a member of the Human Resources Department directly.
Lincoln Center for the Performing Arts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.