Murphy-Hoffman Company (MHC) is North America’s largest Kenworth truck dealership and leasing group. As MHC continues to grow, we have an opening for an Assistant Service Manager. The role of the Assistant Service Manager is to assist the Service Manager in the day to day operations of the Branch’s Service Department in compliance with established policies and procedures. Plans, organizes, leads and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. Evaluates the department’s results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs
Assists the Service Manager in assessing present and future needs, trends, problems and profit opportunities of the Service Department.
Ensures that approved policies and objectives are clearly understood and effectively communicated within the department.
Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
Maintains appropriate communication within and between all departments within the branch.
Develops and maintains policies and practices which will ensure positive customer relations.
Is familiar with the activities of competition, market conditions and department operation; keeps the Service Manager informed.
Coordinates the processing of Warranty Claims with the Warranty Manager and administers warranty and policy adjustments in the most advantageous manner for the customer, dealership and vendor.
Provides daily supervision of Foremen.
Works with the Service Manager concerning customer complaints so they may be handled before the vehicle leaves the shop.
Monitors RO’s on a daily basis and gives instruction as to the closing of repair orders.
Minimum of two years’ experience in service department management.
Must have a positive can-do attitude
Must have good leadership skills.
Must have good communication and customer service skills.
Must possess a strong work ethic and commitment.
Must be willing to relocate.
Medical, Dental and Prescription Insurance
Disability and Life Insurance
Paid Time Off program
401k and Profit Sharing with Employer Match
Flexible Spending Account
Internal Promotion Opportunities
Tuition Reimbursement Program
On the Job Training