Quality Assurance Specialist (Buffalo)

Strategic Financial Solutions - Buffalo, NY (30+ days ago)3.8


Overview
Do you enjoy overseeing processes? Do you enjoy working across a number of departments to improve performance and accomplish goals?

Do you have a passion for compliance and customer service?

How about working with a great team committed to further expanding an already growing company?

Strategic is seeking Quality Assurance Specialists to monitor the calls and processes of our service and sales divisions. We are looking for a highly motivated, proactive team player with extensive experience in compliance and call quality within the financial industry.

A Little About Strategic:
Strategic Financial Solutions is proudly 100% employee owned. Our mission is to help people burdened with debt by providing a personalized approach to regain control of their financial future. Strategic is a leading financial services company that provides comprehensive debt relief solutions for people in difficult financial situations. Through our personalized credit card modification program and our consumer lending products, Strategic has successfully resolved more than $1 Billion in high interest consumer debt for over 100,000 clients.

Recognized multiple times for our culture and growth, we are also one big busy family with three state-of-the-art facilities, two in Manhattan and one in Buffalo to house over 600 and growing members.

In 2017, Strategic ranked 21st among The Best Companies to Work for in New York State and recognized as one of the top 500 fastest growing private companies in the United States by Inc Magazine. Leading up to such great acknowledgement, we were named to Crain’s New York Business Fast 50 Companies list that recognizes the fastest growing companies in New York City in both 2015 and 2016. We proudly celebrated our 10th anniversary in June 2017.

Responsibilities
Monitor phone and email communications
Ability to handle high volume work load
Possess strong ability to identify areas for improvement
Audit work activities to SLAs
Assure compliance with legal requirements
Qualifications

Ability to excel in a fast paced and extremely professional environment
Attention to detail and strong verbal and written communication skills
Demonstrated ability to manage confidential processes and documents
Knowledge of industry standards, best practices and procedures
Demonstrated problem-solving skills and team building skills
Ability to multi-task timely
Knowledge of MS Office
Compensation: ~$12.50-14/hr