Consumer Relations Specialist [Day Shifts/Evening Shifts Available]
Dorel Home Furnishings Consumer Relations Department
Are you looking for part-time employment that allows you to work from the comfort of your own home?
Do you want to become a member of a successful Team, helping our Consumers have a better product experience?
Come join the Consumer Relations Team! DHF is actively seeking self-motivated, responsible, accountable and dependable candidates to assist in our rapidly expanding Consumer Relations Department.
Become an expert!
We pride ourselves in offering excellent product knowledge and assembly training upon hire.
Job duties may include any/all of the following:
- Assisting consumers via phone, email, and chat with
replacement parts and other product requests.
- Answering general assembly questions
- Managing product claims and refunds
- Working with supervisor and engineering to improve our
products and services
- Conducting live chat sessions with consumers
- Place, confirm and close parts orders
- Respond to retailer inquiries
- Responsible for working with the team to obtain
- Excellent verbal and written communication skills
- Pleasant and professional phone etiquette
- Computer Skills
- Attention to detail
- Ability to multitask
- Dependable, accountable and reliable
- Bi-Lingual Spanish or French preferred, but not required
- Must have fast speed Internet Service
- Ability to stay on task and multi task in a fast paced work from home environment
- Experience with Microsoft Teams, Zendesk, AS400 and PIMS a plus, but not mandatory
- WORK FROM HOME
- Commute free: Savings of time, money, and stress!
- Fun, team environment, without sharing a cubical wall
- Be there when your kids get off the bus or enjoy knocking out weekend chores during your lunch break!
- Discounts on Furniture
- Guaranteed hours with some flexibility
- Hiring day shift 9-3 CST and evening shift 2:30-8:30 CST evening shift includes some Saturdays
Please take a moment to get to know us! We are an industry leader in the Ready to Assemble Furniture market and have been in business since 1962. Our goal is to provide quality furniture at an affordable price, and we offer products as diverse as our customers. Dorel Home Furnishings Inc. (DHF), a division of Dorel Industries, is a Montreal based Corporation who brings to the market such well-known brands as Schwinn, Safety-First and Ameriwood Home. Working with trusted partners such as Walmart, Amazon, Target and Wayfair, our products range from fireplaces and dressers to outdoor entertainment and storage solutions. Welcome Home!
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
- Day shift
- Evening shift
- Monday to Friday
- High school or equivalent (Preferred)
- Microsoft Office: 1 year (Preferred)
Work Location: Remote