Full Job Description
Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships, and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.
As a member of our Tier 3 Application Support, you will part of an engaging dynamic team eager to assist our end users. You will help business customers troubleshoot issues on our internal applications as well as communicate with our cross-functioning teams.
The ideal candidate would have solid experience using web applications and ticketing systems. You must have a good attitude and want to help our customers.
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Support internal customer base using our internal applications and tools.
Work within our ticketing systems to both track and report on tickets and their statuses.
Work within our ticketing system to respond to user requests and updates on tasks.
Work with the development team to troubleshoot and solve user issues as per tickets submitted.
Provide team leaders with activity reports as well as timelines of tasks.
Participate in training and activity meetings.
Perform other duties as required.
Education & Experience
Accounting and CamAcct experience is a plus
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Ability to work independently or as part of a team.
Proficiency with Windows operating systems
Excellent written communications skills for documentation.
Proactive attitude to assist in finding potential issues/bugs and assisting dev team.
Excellent follow up on outstanding issues.