Job Overview:
We are seeking a Front Desk Agent to join our team in providing exceptional hospitality services at our hotel. The ideal candidate should have a passion for guest relations, customer service, and hotel management.
Responsibilities:
- Greet guests upon arrival and ensure a smooth check-in/check-out process
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations, room assignments, and billing processes
- Provide information about hotel services, amenities, and local attractions
- Maintain a tidy and organized front desk area
-Track inventory and report inventory status to management
- Collaborate with other hotel staff to ensure guest satisfaction
-Upsell items in the office convenience store
-Occasionally assist with residual laundry when front desk is slow
- Socialize with guests during the nightly bonfire.
- Program the coffee maker for morning guests.
- Record guest feedback about rooms and amenities and relay it to the manager.
- Clean the front desk office at the end of shift.
- Stock front desk areas with necessary supplies.
- Enter new convenience store merchandise into the POS
Skills:
- Experience in hotel or hospitality management
- Strong customer service and guest relations skills
- Proficiency in phone etiquette and handling reservations
- Multilingual abilities are a plus
- Familiarity with night audit procedures is advantageous
If you are passionate about delivering exceptional guest experiences, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply for the Front Desk Agent position at our hotel.
Job Types: Full-time, Part-time, Seasonal, Internship
Pay: $14.00 - $17.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- Employee discount
- Free parking
Schedule:
- Evening shift
- Rotating weekends
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Dubois, WY 82513 (Required)
Ability to Relocate:
- Dubois, WY 82513: Relocate before starting work (Required)
Work Location: In person
