Job Status: Non-exempt
Location: San Francisco
Salary: Competitive salary based on qualifications and experience.
PURPOSE OF POSITION: As a member of the Annual Fund team, the Annual Fund Coordinator works with the Annual Fund Manager and the Director of Annual Fund to acquire, renew and cultivate individual donors. The Annual Fund Coordinator is a pivotal role within the team that manages the customer service for a broad base of donors, ensuring donors have an exceptional experience with the Food Bank.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Donor Services & Cultivation
Serves as internal advocate and voice for Food Bank donor needs and experience; seeks opportunities to cultivate and recognize donors.
Actively proposes changes to systems and processes based on feedback from donors.
Provides excellent customer service over the phone, in person, and by email, maintaining outstanding donor care and satisfaction.
Acts as main point person in receiving and resolving donor complaints and feedback.
Accepts monetary donations over the phone and in person.
Prepares end of year tax statements, donor receipts, and other information to donors as needed.
Updates donor information and preferences in the database as needed.
Helps train and support temporary donor services holiday staff and volunteers as needed.
Special Giving Programs
Manages donor services and gift processing for the Monthly Giving Circle. Proactively reaches out to monthly donors to update their donation information.
Acts as main donor liaison for annual Monthly Giving Circle event.
Manages donor services and acknowledgements process for Breadwinners Circle, collaborating with Leadership Gifts team.
Maintains data entry and manages acknowledgments for stock gifts and pledges.
Assists in opening mail for gift processing.
Provides support for the planning, development and implementation of Annual Giving direct mail and email fundraising campaigns. Participates in planning meetings and helps with proofreading/editing, email and print production, data maintenance, and campaign analytics.
Jumps in to help the team as needed.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The Food Bank is an Equal Opportunity Employer.
Customer service experience required.
Excellent written and verbal communication skills.
Interest in improving processes and systems to better donor experience.
Must be able to handle financial documents and donor information sensitively and confidentially.
Be able to maintain attention to detail in a fast-paced and deadline-oriented environment.
Proficiency in Microsoft Office Suite; experience with Raiser’s Edge a plus.
Interest in hunger or food issues.
We provide excellent medical, dental, generous 403B retirement plan, FSA, life insurance, competitive salary, vacation, sick and holiday leave, career development, celebrations and activities.
We’re a team of more than 130 dedicated, inspiring people working together to end hunger in San Francisco and Marin. We’re serious about the mission, and also committed to building a terrific place to work. We thrive in an environment that fosters collaboration, leadership, excellence, accountability and respect. If you would like to be a part of building a community where nutritious food is available to all, please consider joining us.
The San Francisco-Marin Food Bank is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Please send cover letter and resume by email to firstname.lastname@example.org.
Use “Job title, your name” as the subject line.
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