Customer Service Advisor Store 725

NTB - NATIONAL TIRE & BATTERY - San Antonio, TX3.1

Full-time

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General Summary

The role of the customer service advisor is to sell tires, tire related services, and mechanical services in a TBC Corporation retail store. The customer service advisor is responsible for assisting the customer in selecting the appropriate services and products necessary for the safe and efficient operation of the customer’s vehicle, in compliance with TBC Corporation’s policies and procedures. He/she is responsible for having a thorough knowledge of all products and services and explaining their features and benefits to the customer in an informative, pleasant, and efficient manner. This position must exemplify the highest level of customer service and professional integrity. The sales associate assists management in all the responsibilities of managing a TBC Corporation location.

Primary Responsibilities

  • Meets or exceeds TBC Corporation performance standards for tires, tire service, mechanical service sales, and margin
  • Adhere to GEARS process

o Greet the customer

o Establish relationship

o Advise on recommendation

o Repair vehicle properly

o Strengthen the relationship

  • Achieves a thorough knowledge of all products, services, warrantees, and maintenance issues. Keeps up to date regarding training and vendor publications
  • Consistently adheres to TBC Corporation’s policies and procedures
  • Handles special orders as requested
  • Maintains a customer tickler file to use as a future sales tool
  • Makes customer calls daily
  • Assists other sales or service associates as needed in an effort to exceed our customer’s expectations
  • Assists in the shop as necessary (mounting and balancing tires) * Helps maintain perimeter areas of store
  • Travels to other store locations to assist with store inventory counts, if needed
  • Assists in receiving or transferring goods and maintenance of the inventory; including unloading trucks and warehouse stocking
  • Maintains showroom merchandising program
  • Follows all safety practices as outlined in policy and procedures
  • Performs other duties as assigned
  • Complete TBC Training within set timelines

Salary: $30,000 to 50,000 /year

Job Type: Full-time

Job Type: Full-time

Experience:

  • customer service: 1 year (Required)

License:

  • Driver's License (Required)

Work environment:

  • Store

Communication method(s) used:

  • In person