Academic Placement Associate

Pearson - Columbia, MD3.8

Full-timeEstimated: $34,000 - $48,000 a year

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Pearson’s Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a “Top Workplace” by the Baltimore Sun for three consecutive years and a “Best Place to Work” by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology, and helping students achieve both academic and personal success.

Group and Department Summary:
Family Support Group

Family Support’s primary purpose is to enhance enrollment and retention by providing the best possible experience for families and students. With the services we provide to schools, students and families, we also support key accountabilities within marketing, sales, client relations and school services including:

+ Enrollment and Retention

+ Sales/Proposals

+ Client and School Satisfaction

+ Graduation Rate

Family Support Operations Department

The Family Support Operations department is accountable for achieving the highest levels of customer experience, enrollment goal achievement, regulatory compliance and operational/financial efficiency in these support services:

+ Enrollment and Academic Placement document processing and verification, including tracking the disposition of withdrawn students

+ Partner Program and iNaCA backoffice enrollment support for our schools/institutions

+ Special Operations

+ Family Support strategic and process improvement initiatives

Position Summary:
Working from our office in Columbia, MD, the Academic Placement Associate’s primary responsibilities are to assist the Family Support Operations Team by accurately and efficiently reviewing incoming students’ academic documentation. This position requires verification of enrollment information into Connections Education’s learning management system (Connexus™). The Associate communicates with families regarding missing or incomplete paperwork and answers parent inquiries. Other responsibilities include the maintenance of enrollment data and assisting with the saving, uploading, and scanning of special education, gifted, and other academic documentation as needed. This position is integral to the success of the Academic Placement Services Team. The Associate will work with the Family Support Operations Team to provide the most accurate and timely turnaround of data verification. A successful candidate will remain current on regulations and requirements for all states in addition to state and federal guidelines related to student data and school specific deadlines. As a critical connection between Connections Academy and our families, it is essential that the Academic Placement Associate, provide the necessary level of support to meet our goals.

Primary Responsibilities:
+ Review academic documentation including report cards, unofficial transcripts, state test scores, and home school documents for compliance and completeness;

+ Review special education documentation including Individualized Education Plans (IEP),evaluation reports, and 504 Plans for compliance and completeness;

Review gifted documentation including gifted evaluations, Gifted Individualized Education Plans (GIEP), and testing results for compliance and completeness;

+ Communicate with families who have submitted invalid or incomplete documentation through phone and email correspondence;

+ Contact families who have been identified as needing additional support or documentation;

+ Assist with naming, saving, and uploading of academic, special education, and gifted documentation into Connexus, our Education Management System;

+ Assist the Family Support Operations Team in Connexus™ record maintenance, as needed;

Develop an understanding of the enrollment document upload process in order to communicate when issues occur;

+ Clearly communicate additional enrollment and placement tasks that are needed in order to progress through the process in verbal and written form;

+ Demonstrate an understanding of the course placement process and how the Associate role impacts the workflow of other positions;

+ Maintain accuracy of student records/data in accordance with all regulatory requirements;

+ Demonstrate a general understanding of Connections Academy’s special education program, Individual Education Programs (IEPs), and processes for supplying related services to students;

+ Coordinate with the Enrollment Team to assist with counseling calls made to prospective families;

+ Run and manipulate reports utilizing the learning management system;

+ Basic administration of accounts in the Connections Academy learning management system and other third party accounts;

+ Assist with creating user accounts for Supplemental Instructional Support Programs, when needed; and

+ Other duties as assigned by the Family Support Operations Leadership Team.

Pearson Online & Blended Learning is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.


+ Prior school enrollment/registration experience a plus

+ Excellent data analysis skills

+ Knowledge of online student information systems a plus

+ Proficient in Microsoft Word and Excel

+ Excellent computer skills

+ Flexibility and the ability to work in a fast-paced work environment

+ Highly organized, self-motivated, hard worker

+ Ability to learn quickly and multi-task

+ Excellent customer service skills a plus

+ Ability to pay close attention to detail is essential


+ Customer centric

+ Attention to detail

+ Excellent computer skills

+ Multitask

+ Works well on a team

+ Ability to learn quickly

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

**Primary Location: ** US-MD-Columbia

**Work Locations: ** US-MD-Columbia-Grantchester Merriweather 10960 Grantchester Way Two Merriweather Columbia 21044

**Job: ** Customer Service

**Organization: ** North America Connections

**Employee Status: ** Regular Employee

**Job Type: ** Standard

**Shift: ** Day Job

**Job Posting: ** May 1, 2019

**Job Unposting: ** Ongoing

**Schedule: ** Full-time Regular

**Req ID: ** 1904042

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.