Director, Global Events, Guest Services and Amenities

Google - Sunnyvale, CA (30+ days ago)4.3


As the Director for Global Events, Guest Services and Amenities, you will oversee a global team responsible for Google’s worldwide event approach and event (production) execution, our guest services (reception) in the Bay Area as well as a diverse set of workplace hospitality services such as our global corporate apartment program, our employee store and lifestyle perks. You will inspire and mobilize the team as well as work closely with stakeholders, business leaders, vendor partners, industry experts and thought leaders to define and deliver the infrastructure to enable high-impact events, meetings, guest/visitor services and amenities programs.

The Real Estate and Workplace Services (REWS) team creates inspiring spaces and innovative services that bring Google’s culture and values to life. We build and maintain all aspects of what keeps our Googley workspaces operating seamlessly across multiple cities and regions globally. We also manage the industry-leading services that help make Google a great place to work - from how we design healthy and collaborative workspaces, create energizing food experiences, provide convenient transportation and fitness options, to delivering inclusive environments where Google and our employees can thrive.

Responsibilities
Support and execute large scale, events at domestic and international Google offices, guest/reception services in the Bay Area, and workplace perks and support programs through leading an international team of subject matter experts, service leaders and vendor partners focused on developing and maintaining our event and meeting vision.
Define and maintain the team’s strategy and direction, coach and develop team members, and remove roadblocks. Optimize for the performance and effectiveness of the overall team and function.
Manage multiple vendor partners across various disciplines on a global scale to deliver the agreed upon event, guest and hospitality services.
Develop and execute the worldwide strategy for event space development (programming and design), event service delivery, event client engagement and all necessary support processes and tools.
Partner with other REWS teams and their leaders to define and align on business priorities, evaluate and evolve deployed programs and initiatives.
Qualifications

Minimum qualifications:
BA/BS degree in Event (Catering), Convention Services, Hospitality Management or other relevant field, or equivalent practical experience.
10 years of work experience.
4 years of experience supporting multiple event venues/sites concurrently.

Preferred qualifications:
Master's degree in a related field or equivalent practical experience and Industry related certifications.
Experience leading complex operational and strategic initiatives and working closely with multiple stakeholders at all levels and geographic regions to achieve impact.
Experience facilitating alignment to successfully enable and accelerate across a complex network.
Experience managing and delivering against multiple global projects simultaneously in a very fast-moving environment.
Ability to create and foster meaningful relationships as well as influence and collaborate both internally and externally at all organizational levels.
Distinctive problem-solving and analytical skills, combined with impeccable business judgment. Excellent communication skills.
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