This position requires certification through the American Association of Medical Assistants (AAMA) as a Certified Medical Assistant (CMA) or the National Healthcareer Association as a Certified Clinical Medical Assistant (CCMA) or National Center for Competency Testing as a National Certified Medical Assistant (NCMA).
The Medical Assistant functions as an advocate to the patient while working within the Medical Assistant Scope of Practice and under the direction and supervision of the provider/clinician or Registered Nurse. They assist in meeting the individual and age- specific needs of the patients and families/significant others. This responsibility includes the provisions of compassionate, safe and competent direct patient care as delegated by the provider or Registered Nurse. They provide daily organizational support for the provider and team. They use effective and authentic communication skills while interacting with patients, families/significant others and all members of the healthcare team.
Demonstrates professional accountability by maintaining skill competency in the following:
Rooms the patient and obtains and documents vital signs, chief complaint and history; reviews and documents medication history, including discrepancies;
Administers and documents treatments;
Assists the provider/RN in performing and documenting tests and procedures;
Verifies new and refill prescriptions; contacts pharmacies;
Uses the electronic medical record proficiently; transmits information electronically;
Gathers and documents objective information during phone interactions and shares with provider and/or RN, who determines care;
Maintains sterile technique, body substance isolation and infection control precautions when required;
Incorporates and documents patient/family readiness to learn when reinforcing teaching initiated by the provider and/or RN; and
Demonstrates respect for every individual's culture by providing culturally competent care.
Contributes to the success of the team through participation in staff meetings, quality improvement activities, team-building exercises, etc.
Promotes a healing environment for patients, families and co-workers.
Professional and Organizational Responsibilities: Maintains competency and contributes to the Gundersen Health System mission and strategic plan.
Performs other job-related responsibilities as required.
Scope of the Job
Age Specific Population Served Adolescent (13 - 17 years)
Infant (less than 1 year)
Geriatric (65 years & older)
Adult (18 - 64 years)
Pediatric (1 - 12 years)
OSHA Category Category I - All Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
Education and Experience:
Required High School Diploma or equivalency
Desired High School Diploma or equivalency + a graduate of a Medical Assistant Program
Required No experience required.
Desired 6 months experience in a healthcare setting.
Required Ability to...
Computer Systems/Software/Applications operate computer
Computer Systems/Software/Applications patient record systems
Communication communicate with ease on a professional level
Communication answer telephone inquiries timely and effectively
General - All Positions use listening skills to identify important information in oral communication
General - All Positions provide excellent customer service to people both inside and outside the organization
General - All Positions perceive and respond sensitively to the needs of others
General - All Positions have professional attitude in regard to motivation, cooperation, flexibility, confidentiality, ethics and personal development
General - All Positions work cooperatively with a wide variety of people
Leadership legal and regulatory standards
Leadership plan, organize, execute assignments to meet deadlines
Leadership use effective time management
Leadership reach sound logical conclusions based on information at hand; good judgment
Leadership work independently: self-disciplined
Reasoning/Decision Making be flexible
Reasoning/Decision Making be professional, honest and have personal integrity
Reasoning/Decision Making develop new skills and keep abreast of new knowledge
Reasoning/Decision Making have positive attitude
Reasoning/Decision Making appreciate people whose values, goals, and cultures are different from your own
Desired Ability to...
License and Certifications
Required Current certification through the American Association of Medical Assistants (AAMA) as a Certified Medical Assistant (CMA) or the National Healthcareer Association as a Certified Clinical Medical Assistant (CCMA) or National Center for Competency Testing as a National Certified Medical Assistant (NCMA). and
Some departments may require additional certifications (for example if the Medical Assistant is working with a Chiropractor they would need a Chiropractic Technician Certification). and
Current American Heart Association (AHA) Healthcare Provider CPR certification; Heart Saver, Rescue and Military training network CPR; or the American Red Cross CPR certification (CPR) except Citizen and Animal classes and
This position is credentialed by the Credentialing Services Department.
Physical Requirements/Demands of the Position
Sitting Frequently (34-66% or 5.5 hours)
Static Standing Continually (67-100% or 8 hours)
Walking/Standing Continually (67-100% or 8 hours)
Stooping/Bending Occasionally (6-33% or 3 hours)
Squatting Occasionally (6-33% or 3 hours)
Kneeling/Half Kneel Occasionally (6-33% or 3 hours)
Climbing Stair Occasionally (6-33% or 3 hours)
Reaching - Shoulder Level Continually (67-100% or 8 hours)
Reaching - Below Shoulder Continually (67-100% or 8 hours)
Reaching - Above Shoulder Continually (67-100% or 8 hours)
Repetitive Actions - Pinch Forces Frequently (34-66% or 5.5 hours) Pounds of force: 0-25
Repetitive Actions - Grip Forces Frequently (34-66% or 5.5 hours) Pounds of force: 0-25
Repetitive Actions - Fine Manipulation Continually (67-100% or 8 hours)
Balance - Right Leg Occasionally (6-33% or 3 hours)
Balance - Left Leg Occasionally (6-33% or 3 hours)
Lifting - Floor to Waist Number of lbs:Lifting - Waist to Overhead Number of lbs:
Lifting - Other Occasionally (6-33% or 3 hours) Number of lbs: 0-25
Carrying - Long Carry (>50 feet) Number of lbs:
Carrying - Short Carry Occasionally (6-33% or 3 hours) Number of lbs: 0-25
Carrying - Right Carry Number of lbs:Carrying - Left Carry Number of lbs:
Carrying - Push/Pull (Static Force) Occasionally (6-33% or 3 hours) Number of lbs: 0-25
Other:Number of lbs:
Exposed to infectious diseases.
Medical Assistant (MA) - Podiatry
Equal Opportunity Employer