- Restaurant Experience
- Customer Service
Human Resources Field Manager
Flynn Restaurant Group (FRG) was started in 1999 as the owner and operator of eight Applebees in Washington State.
Since then the company has grown at over 30% a year, added three additional leading brands in Taco Bell, Panera, and Arbys, and has become the largest restaurant franchise and one of top 20 largest foodservice companies in the United States.
Today, through its four wholly-owned subsidiaries, Apple American Group, Bell American, Pan American, and RB American Group, FRG owns and operates over 460 Applebee's, 280 Taco Bells, 130 Panera cafes, and 360 Arbys representing $2.3 Billion in Sales and directly employing almost 50,000 people in 35 states.
Going forward the company plans to continue its aggressive growth by building and acquiring additional restaurants as well as opportunistically expanding into other brands and businesses.
Flynn Restaurant Group Support Center
Our mission at the Support Center is clear we provide ever improving support and systems that enable our operators to be more effective and focus on running premier restaurants.
We value our 150+ employees and are committed to setting clear expectations, rewarding and appreciating their contributions and helping our employees reach their full potential.
We look for people to join our team who think beyond themselves and consider the overall business, that want to Own it and have the Whatever it Takes attitude!
Under the direction of the Market President, the HR Field Manager (HRFM) will serve our markets in the surrounding area. The HRFM maintains management staffing levels, ensures management development, and advises on disciplinary action for management and hourly employee issues. Working with the Director of Human Resources, the HRFM ensures compliance with employment law and Company policies for all restaurant operations employees.
Essential responsibilities will include:
Ensures good candidate flow through the use of web-based job boards, referral programs, or other advertising
Conducts first interview and manages the entire interview process to hire or rejection
Conducts reference and background checks on management candidates
Facilitates New Hire Orientation for all management hires
Coordinates new managers training programs and monitor initial progress
Maintains applicant database
Audits hourly employees files annually
Ensures performance reviews occur at all levels
Conducts or facilitates Staff Scans and Upward Evaluations
Responds to employee issues / hotline calls
Advises GMs on terminations and discipline actions, assist with creating documentation
Assists Area Directors with manager documentation and terminations
Assists with investigations, collect statements, reviews videos and all facts
Assists with unemployment documentation and hearings
Collects statistics and documentation for EEO claims
Conducts Management Development classes
Presents training topics at GM meetings and AM retreats
Ensures on-line harassment training and ServSafe Certification
Attends AD staff meetings
Participates in monthly HRFM conference call
Attends all-store meetings as needed
Assists with hourly recruitment at the restaurant level
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Has the ability to participate in multiple time sensitive projects.
Strong commitment to excellent customer service
Has good communication skills - verbal and written.
Highly organized and able to work with and direct others
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Desired Skills and Experience
May require a bachelor's degree in HR, or a minimum of 3 years experience working in a Human Resources department with various generalist duties and responsibilities. SHRM certification a plus.
HRIS software experience preferred. SAP knowledge a plus.
Experience supporting employees in a multi-unit environment, or operations management preferred.
The Flynn Restaurant Group is an Equal Opportunity Employer
Address: 123 Main Street Goddard, KS - 67052
Property Description: 5006 - Witchita Admin Office - Wichita, KS
Property Number: 5G00