Help Desk/IT Engineer

Swoon Group - Westford, MA (30+ days ago)4.4


Job Description

Swoon is hiring a Helpdesk IT Engineer in Westford, MA

This position is a 1year, full-time contract

Benefits available: Medical/Dental/Vision

Who is the client I would be working with?

Leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since being founded nearly 20 years ago, this client’s sole mission has been to create innovative products and solutions that meet the growing demands of the connected world.

They were founded in 1996, has over 9,000 employees in 70 countries and nearly $5 billion in revenue. Our customers include the top 100 global service providers and 30,000 enterprises, including the Global Fortune 100 as well as hundreds of federal, state and local government agencies and higher educational organizations.

Their vision is for a new public network that combines the ubiquitous connectivity of the Internet with the assured performance and security of private networks. Collaborating with leading industry participants to implement this vision through the Infranet Initiative.

This industry collaboration will deliver new standards and business practices that will enable network operators and corporations worldwide to gain assured, secure performance for advanced applications over a new type of public network.

The new type of network outlined in the Infranet Initiative takes the best attributes of today's public networks, like the PSTN and the Internet, and adds essential commercial functionality to the IP/MPLS architecture. The infranet approach will provide new levels of application performance, services support, operational scalability, and network security for customers across the board including enterprises, government agencies and service providers. The Infranet Initiative will also define standard business practices to support inter-provider reconciliation for transporting quality of service traffic across multiple networks - something sorely lacking in today's best-effort Internet world.

The result of this approach will expand the overall communications market opportunity by yielding a global set of networks that will support rich any-to-any experiences for businesses and consumers, without limits.

Helping its customers transform the economics, security and performance of mission-critical networks. With infranet-ready products developed for the most demanding networks in the world, moving networking to a world beyond commodity connectivity. Throughout the world, across industries, our client is advancing the transformation from the best-effort networks of today to the reliable, secure, high-speed networks demanded by the applications of today and tomorrow.

How do I know if I am in the right place?

You are looking for…

  • A solid foothold to grow your career in IT/Desktop Support!

And Are…

  • an analytical thinker who is comfortable working in a cross-functional capacity to guide

Preferably with…

  • A or A.S. in Computer or Technology related field.
  • Knowledge of Active directory.
  • Hands on Windows 7,8 and 10 operating system. Basic knowledge of Lenovo ThinkPad & Apple Mac Hardware.
  • Hands on 0365 cloud and Microsoft Lync.
  • Hands on MS Outlook 2007 & 2013,2016 Knowledge of RSA Console/Technology.
  • Basic Knowledge of SCCM client. Knowledge of VIOP phones.
  • Basic troubleshooting knowledge of Networking.
  • Experience with mobile devices (Apple, Android & BlackBerry)
  • Experience with Symantec Endpoint Protection
  • Experience with Wireless Networks
  • Key Competencies English oral and written communication skills
  • Learning skills Customer service orientation Problem analysis & solving
  • Adaptability Knowledge and experience of customer service practices Planning and organizing
  • Attention to detail Self-Starter Stress tolerance

If so you are exactly what they are looking for in a IT/Helpdesk Engineer!

Job Requirements

What exactly would a IT Help Desk Engineer do at this company?

  • This role is part of a highly skilled IT team responsible for supporting IT and telecommunications infrastructure globally.
  • You will be working within the function as help desk operator and monitoring and maintaining computer systems and services as required.

Working hours will change and you will most likely to be working shifts on the helpdesk.

  • This role offers an individual with proven skills the opportunities to expand their knowledge into all aspects of core IT Administration.
  • The Client’s focus is to grow a first class internal IT operation, which provides the tools, procedures, methods, support and infrastructure to support a global operation.
  • You'll be at the busy front-line, dealing directly with employees who have technical issues.

Main Job Tasks and Responsibilities

  • Diagnosing and solving hardware/software faults and resolve technical hardware and software issues
  • Logging customer/employee queries, analyzing call logs to spot trends and underlying issues
  • Respond to requests for technical assistance in person, via phone, electronically
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Redirect problems to appropriate resource, identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports

Education: Post-secondary degree in a relevant field

I think I am a good fit for this role, but what should I know about your agency?

  • Come Get Swooned!!
  • Swoon Staffing handles the staffing needs of over 80 Fortune 500 clients
  • We have won Best Staffing Agency to Work for in both 2014, 2015, & 2016
  • Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the U.S. in 2016

Okay I get it… Where do I send my information?

Phillip Alvarez – Phillip. Alvarez @ swoonstaffing . com // 619..987..8821..

Job Type: Full-time

Salary: $17.00 /hour

Required work authorization:

  • United States