Relief Staff LC565

The People Concern - Santa Monica, CA3.0

On an as needed basis, the On-Call Counselor/Case Manager provides crisis intervention and peer support to adults and children residing at the Sojourn shelter and ensures the provision of high-quality services.

Essential Duties & Responsibilities:
  • Provide crisis intervention and peer support to shelter residents
  • Provide hotline coverage; scrupulously maintain hotline call sheets, volunteer files, and other records
  • Document services provided in client case files
  • Facilitate client meetings, groups, and workshops
  • Honor and support the empowerment philosophy of Sojourn and work within the standards and ethics of the agency
  • Conduct shelter intakes and second assessments as requested
  • Assist with intake of donated material; provide donors with receipts
  • Ensure safe storage and responsible and ethical use of all donated or purchased materials
  • Maintain confidentiality of clients
  • Provide training and support for new volunteers
  • 1.Must have or be able to earn a 40-Hour Training Certificate from Sojourn within six months of hire
  • Professional, mature, empathic individual with a strong work ethic
  • Able to set healthy boundaries
  • Knowledge of domestic violence dynamics, crisis intervention, and peer counseling
  • Available to work shifts on short notice that may be days, evenings, weekends, holidays, overnights
  • Crisis intervention and direct service experience
  • Knowledge of child development, non-violent conflict resolution, empowerment parenting techniques, and the effects of domestic violence upon children
  • Able to work well with culturally diverse clientele, including LGBT, disabled, and those with substance abuse and/or mental health issues
  • Able to successfully complete LiveScan fingerprinting
  • Bilingual in English/Spanish preferred