- Portfolio Management
- Project Management
- Process Improvement
- Data Collection
Verisign, a global leader in domain name registry services and internet infrastructure, enables internet navigation for many of the world’s most recognized domain names. Verisign enables the security, stability, and resiliency of key internet infrastructure and services, including providing root zone maintainer services, operating two of the 13 global internet root servers, and providing registration services and authoritative resolution for the .com and .net top-level domains, which support the majority of global e-commerce.
Director, Resource Planning & Portfolio Management is a newly created role where we are looking for an exceptional leader who is passionate about Project Management, who thinks and acts strategically and who has the ability to implement industry standards in process, capacity, enterprise priority and portfolio management. He/she will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The ideal candidate is a leader with demonstrated ability executing capacity planning methodologies process mapping, process roll out and then ensuring organization adherence to new processes. This opportunity requires excellent problem-solving, communication skills and a strong track record of delivering results. Cross-team collaboration, project management, and executive presentation skills are essential. A strong record of neutral stakeholder advocacy and influence without authority is important for this role.
This position reports into the company’s information technology team, supporting Architecture, Engineering, and Operations to define and prioritize process improvement opportunities related to design and implementation of innovative process and technology changes across the enterprise. This role requires a proactive leader who has the energy and skills to work to solve organization process challenges and address process solutions.
The ideal candidate will:
Build and implement capacity planning model and associated processes across the Technical Services Group (TSG) that will allow the TSG organization to scale to customer demand.
Identify/implement capacity planning and lead projects to align the TSG organizational structure to deliver against the established capacity plan/model.
Select and execute project management tools and technology that will meet TSG’s goals of Portfolio Management across the company, providing insight into enterprise wide priority and a clear consistent method for forecasting and managing product roadmaps.
Establish a process for tracking planned worked, and create a model for showing impact of unplanned work or how new requests will affect the forecasted roadmaps. The solution should allow for easy re-prioritization and maintain a history of decision making.
Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations
Promote process improvement and standardization of processes.
Facilitate Budget Planning process for TSG.
This role requires a proactive leader who has the energy and skills to work to solve organization process challenges and address process solutions.
Visualize as-is and to-be business processes (process mapping) and process performance (process modeling).
Utilize industry standard methodologies including, but not limited to, planning, prioritization of deliverables, and organization of project teams to deliver expected results.
Direct a variety of type and scale of improvement projects, simultaneously as needed, ensuring all projects are managed
Consult with key stakeholders to identify success criteria for the identified projects. Work with the appropriate benefiting parties to establish ongoing measurement and reporting of results.
Provide recommendations through identifying problems, developing and implementing solutions, and ensuring all standard operating procedures are recorded, periodically reviewed, and updated.
Assess and define process metrics.
Identify/implement the strategy for planning and implementing process improvement, operating model optimization, and organizational design/integration initiatives.
Provide mentorship for working group members working on process improvement initiatives and/or pursuing process certifications. Actively champion business process improvement throughout the enterprise.
Identify and involve external expertise if needed to support implementation of process improvement.
Bachelor’s degree in a field of business, engineering, science or operations research.
Minimum of 8 years’ experience in leading business process improvement.
Minimum of 12 years' project management experience.
Experience with shared services cents and developing/improving processes is preferred.
Proficient in data collection and analysis, value stream mapping, process capability. analysis, financial impact, root-cause identification, etc.
Ability to adapt strategy and approach based on changing business priorities.
Ability to collaborate and partner with various SMEs across the organization.
Ability to work in a dynamic environment while transforming incomplete business needs into well-defined business/functional requirements.
Strong communication, collaboration, facilitation, and influencing skills with ability to interface across shared services functional areas and business operations at all levels of the organization.
Strong quantitative, analytical and critical thinking skills with demonstrated use of data analysis and metrics to drive decision making and continuous improvement.
Proven ability to develop teams and train others in new ways of doing things.
JOB TYPE: Regular
PRIMARY LOCATION: United States-Washington D.C. Metro-Virginia-Reston