Compliance Associate I

SMS Assist, LLC - Chicago, IL

The Compliance Associate manages a portfolio of vendors and serves as a single point of contact for their compliance needs. As a division of the Legal Department, the Compliance Department and its Associates are the revenue protectors of SMS Assist and serve a critical risk management function for the company. The Compliance Associate enables SMS Assist to execute customer growth and retention strategies by building personal relationships with vendors and ensuring their compliance with applicable SMS Assist and customer requirements. Responsibilities include managing vendor contracts and insurance policies, reporting on vendors’ compliance status, ensuring all applicable information is properly included in SMS Assist’s databases, collaborating with various internal departments in order to achieve appropriate risk management standards, and overall vendor relationship management.


Develop and maintain positive vendor relations required to ensure superior customer satisfaction
Consult with vendors about specific compliance requirements including, but not limited to, contract terms, insurance requirements, customer rules and regulations and the Immigration Reform and Control Act
Review vendor insurance policies to ensure compliance with SMS Assist’s contractual standards
Communicate effectively with vendors and insurance agents regarding various insurance coverages, including but not limited to general liability, auto, umbrella, and other coverages
Report on vendors’ compliance status
Ensures data integrity and completeness
Manage vendor relationships
Review vendor contractual documents, consult with and aid the senior Legal Department staff in the performance of any contractual edits and negotiations
Identify, research and resolve vendor issues related to SMS Assist’s contractual standards
Correspond and collaborate with various Legal Department members regarding various compliance issues
Verify vendor business registrations and certifications with various private and governmental entities and databases, including validation of vendor tax information with IRS databases
Ensure vendor compliance with contractual requirements, including laws and customer requirements
Obtain and vet key vendor financial documentation
Seek alternative ways to innovate and improve current processes and procedures, including developing risk management strategies
Process all contract requests and reports within assigned deadlines
Foster a positive team environment
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

Customer Service - Proficient
Verbal Communication - Proficient
Written Communication - Proficient
Teamwork - Proficient
Relationships - Proficient
Negotiation - Proficient
Organizational Awareness - Proficient
Learning Agility - Proficient
Analysis - Proficient
Problem Solving - Proficient
Process Orientation - Proficient
Prioritization - Proficient
Role Specific Skills

Investigative Abilities
Research Skills
Understanding of risk management and its role in an organization
Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required

Minimum Qualifications

Undergraduate Degree required
2 + years previous experience in a related industry
Other Relevant Qualifications

Previous experience in the legal and/or insurance industries (or related legal education)
Previous experience in the facilities industry
Contract management experience
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.