*Job Summary*
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting with various administrative tasks.
*Responsibilities*
- Answer incoming calls promptly and professionally
- Make appointments
- Make outbound calls to follow up with patients or confirm appointments
- Communicate effectively with patients to address inquiries or resolve issues
- Utilize computerized systems for data entry and information retrieval
- Analyze patients needs and provide appropriate solutions
- Maintain accurate records of patients interactions and transactions
*Requirements*
- Proficiency in English; fluency in Spanish
- Experience in a medical office or familiarity with medical terminology is advantageous
- Strong communication skills and phone etiquette
- Ability to multitask and prioritize tasks effectively
- Excellent data entry skills with attention to detail
- Multilingual abilities are a bonus for better customer service
Job Type: Full-time
Pay: $15.38 - $17.81 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Medical office experience: 1 year (Required)
- Phone etiquette: 1 year (Required)
Language:
Ability to Commute:
- Kissimmee, FL 34741 (Preferred)
Ability to Relocate:
- Kissimmee, FL 34741: Relocate before starting work (Preferred)
Work Location: In person
