Compute Services Technical Lead

General Dynamics Mission Systems - Scottsdale, AZ (30+ days ago)3.7


Basic Qualifications
Bachelor's degree in Computer Science, a related field or equivalent experience is required plus a minimum of 8 years of relevant experience; or Master's degree plus 6 years of relevant experience.

CLEARANCE REQUIREMENTS:
Department of Defense security clearance is not required at time of hire. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position
General Dynamics Mission Systems has an immediate opening for a Compute Services Technical Lead working closely with the Compute Services Leadership team. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation’s core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

REPRESENTATIVE DUTIES AND TASKS:
Responsible for managing the functionality and efficiency of a group of computers running on one or more operating systems
Maintains the integrity and security of servers and systems
Serves as a front line interface to users with technical issues
Makes recommendations for hardware and software purchase
Interacts with third-party technology vendors and internal database staff
Conducts systems analysis and development to keep systems current with changing technologies
Duties may include installing new software, troubleshooting, granting permissions to applications and training users
The Server System Administrator is responsible for the day-to-day support of Server services
Performs Server administration for Server Operating Systems
Performs administration of physical and virtualized servers
Responsible for the configuration, maintenance and troubleshooting of physical and virtual hardware
Configures, maintains and troubleshoots network related interfaces on servers
Performs OS and vendor software patching on servers
Monitors Physical and Virtual Servers performance using monitoring tools
Performs, maintains, troubleshoots and does analysis of alerts on Servers
Creates scripts to automate repetitive processes
Work with customers to identify, isolate, and resolve problems with Servers that are effecting other services
Contributes and executes plans, designs, and implements necessary configurations to ensure compliance with back-up and disaster recovery policies, procedures for servers
Executes and maintains Security Compliancy processes and policies
Develops and maintains Server related standards, policies, and procedures
Mentor team in the technology to allow them to be more knowledgably and self-sufficient
Reviews and analyzes performance metrics in order to optimize environment for efficiencies
Investigate and provide direction for administration of physical and virtualized servers using industry standard technologies
Investigate and provide direction for administration of servers in lab environments that are physical and virtualized using industry standard technologies
Researches and troubleshoots Server technical issues and communicates status to Server team and stakeholders
Is involved with client's decision-making process
Ensures architecture is reliable, flexible, integrated and anticipates future needs anticipates future hardware/software needs to meet future business based on customer requirements
Advocates continuous process improvement
Leads medium sized continuous process improvement efforts

KNOWLEDGE SKILLS AND ABILITIES:
Frequently contributes to the development of new theories and methods
Employs expertise as a generalist or specialist
Develops resolutions to complex problems that require the frequent use of creativity
Uses judgment within broadly defined policies and practices
Work is accomplished without considerable direction
Exerts significant latitude in determining objectives of assignment
Represents the organization as the principal customer contact and generally performs in a program/project leadership role
Interacts with management and senior customer personnel on matters requiring coordination across organizational lines
Requires an advanced understanding of Server based operating systems
As the Subject Matter Expert have the ability to mentor others on administrating the server environment
Demonstrated ability to communicate effectively orally and in writing with non-technical, technical audiences, and IT leadership
Demonstrated ability to work collaboratively and effectively with a wide range of individuals including technical and non-technical staff, and IT leadership
Ability to work individually or collaboratively as part of a high-performance team
Superior analytical and problem solving skills
Demonstrated ability to develop, implement and lead team plans for upgrades and system enhancements
Demonstrated ability to write policies, procedures, and create system documentation
Enhanced troubleshooting skills within the Server OS as well as both networking and storage technologies
Must have hands-on experience developing, deploying and supporting large-scale enterprise server solutions
Ensures infrastructure is reliable, flexible, integrated and anticipates future needs
Takes ownership of getting project deliverables done on schedule and within budget
Leadership ability to effectively motivate, guide and influence others to successful outcomes
Shows initiative on assignments, exercises independent judgment and professionally executes projects with little direction
Skilled at executing complex tasks
Ability to demonstrate good judgment when taking calculated risks individually or for the team
Able to anticipate problems and take appropriate preventative actions
Utilizes skill set to help more inexperienced team members to be more agile
Able to handle sensitive one-on-one conversations effectively
Able to discuss sensitive or controversial issues with diplomacy and tact
Plans and executes medium sized technical projects
Sr level of experience in multiple IT fields, applications and domains
Able to solve technological & team efficiency opportunities
Has a broad understanding of the interrelationships within the IT environment with focus on Server and services
Sr. level knowledge of Physical and Virtual Server support
Sr. level knowledge of access, permissions and security that gives the clients the access to the data they need to perform their daily activities
Elevate more complex issues

Demonstrates the ability to see, from a technical perspective, how Lines of Services work together and their inter dependencies in a complex environment (Networking, Storage, Cloud, Wintel, Apps, etc…)

Superior ability to troubleshoot complex issues across multiple platforms and Lines of Service

Demonstrates the ability to lead teams and run small/large projects that have complex deliverables and multiple Lines of Service involvement.

Superior technology background to help bridge the gap between operations and architecture to provide Compute Services Leadership input and guidance.

Superior technology background to be able to lead Compute Services specific technical/architectural solutions when needed.

Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high performance team!