Full Job Description
Arc3 Gases, Inc. is a growing, multi-generation family-owned and operated industrial gas and welding supply distributorship with over 50 locations in Virginia, the Carolinas, and Georgia. We have a broad retail and distribution network that enables us to provide outstanding service to customers of all types and sizes, and we serve many industries ranging from fabrication and manufacturing to research, health care, and food and beverage.
Arc3 succeeds by building lasting relationships with our employees, our customers, and our business partners. We treat people the right way, we’re reliable, and we engender trust using our technical expertise to help our customers build and improve their businesses. We attract, develop and retain employees who deliver this value consistently over time by offering them competitive pay and benefits and a long-term career path, and by heavily investing in their safety, health and overall well-being.
The Equipment Service Technician’s primary function is to provide technical service, support and expertise for welding and metalworking equipment for existing and potential Arc3 customers and Arc3’s salesforce. This position will be based out of Raleigh and the work schedule will take place Monday through Friday.
Help Arc3’s customers generally improve their business operations by ensuring that their equipment is performing at optimal levels and they are using the right equipment in the most appropriate way to best accomplish their tasks.
Utilize strong product knowledge, technical, sales, and self-management skills to deliver exceptional value and a superior customer experience.
Act with integrity and a sense of urgency, being reliable and persistent, and building long-term customer relationships.
Always maintain a professional demeanor and appearance.
Maximize product knowledge and remain aware of industry trends.
Optimize repair and maintenance skills through continuous training as determined by you and your supervisor, including training at equipment manufacturer sites.
Maintain CST (Certified Service Technician) status through ongoing training with the major brands Arc3 represents.
Step in and perform any job to ensure uninterrupted, exceptional customer service, including assisting customers in the branch, as needed.
Travel to designated branches weekly and make customer service calls as scheduled.
Be proficient at working with various tools and instruments including laptop interfaces, smart phone interfaces, voltage/multimeters, etc.
Always strictly follow Arc3’s and its customers’ safety policies and procedures, including OSHA’s Lockout/Tagout procedures, and never risk your own or others’ safety.
Troubleshoot, repair, and/or service Arc3-owned welding equipment, ironworkers, saws, cutting machines, etc.
Assist branches in assembling, installing, and delivering welding and metalworking equipment as needed.
Make and keep both internal and external appointments.
Continuously diagnose customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.
Promptly process customer warranty paperwork as needed.
Provide repair estimates as required.
Prepare delivery tickets correctly and submit them daily to the appropriate branch.
Update service and parts manuals as needed.
Maintain an appropriate inventory of repair parts for service vehicle and service shop.
Maintain and clean your service shop regularly.
Participate in inventory counts as needed.
Maintain all company required paperwork.
Possess a comprehensive knowledge of the welding and metalworking equipment Arc3 sells, how the equipment functions, how to troubleshoot and effectively repair it, and how Arc3’s customers use the equipment so you can optimize that usage and earn “trusted expert” status.
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE
High school diploma or equivalent required.
Technical education preferred. Examples include CST (Certified Service Technician), welding engineering technician degrees, or other related engineering degrees, electronics or electrical degrees.
Certified Service Technician certified preferred.
Minimum 2 years of mechanical, electrical, or electronics experience required.
Reading and understanding wiring diagrams and schematics preferred.
Experience interacting directly with customers required.
Good communication skills for planning and coordinating repair projects
Good driving record required.
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Sitting, using arms and hands, seeing, hearing, reading, walking, driving.
Occasional lifting and moving.
Occasional handling of heavy materials (cylinders, boxes, etc.) up to 150 pounds, with or without accommodation.
Service shop, retail store, and gas distribution plant environments.
Daily driving to and from branch locations.
401(k) Retirement Plan with Company Match
Health, Dental, and Vision Insurance
Health Care and Dependent Care Flexible Spending Accounts
Health Savings Accounts with Annual Company Contribution
Company Paid Short-Term and Long-Term Disability Insurance
Company Paid Life and Accidental Death and Dismemberment Insurance
Voluntary Life, Critical Illness, and Accident Insurance
New Employee Referral Bonus Program
Paid Time Off
Employee Assistance Program
Wellness Program with Health Insurance Premium Discounts
Company Paid Uniforms
Personal Protective Equipment Reimbursements
Equal Opportunity Employer. Disabled/Protected Veterans.
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