IT Support Technician

Peraton - Omaha, NE (30+ days ago)3.3


The Joint Environmental Toolkit (JET) program is seeking a technician to join our Help Desk team that provides 2nd and 3rd echelon technical support to US Air Force and Army weather support end-user and data processing systems world-wide. As the ‘Face-of-the-Program’, the JET Help Desk Analyst conducts the initial problem analysis and if warranted, retrieves ‘proof’ and coordinates the solution with customer network organization, local site system support, or supported military weather organization. The Analyst processes tickets through established procedures and conducts problem evaluation, troubleshooting, and root cause analysis. The Analyst must thoroughly document ticketed events so that when it is combined with other worked tickets, system performance trends and opportunities to improve the system or the support process can be identified.

Successful candidates should have an Associate’s degree in Computer Science (or related technical field) and 4 years professional experience (8 years with high school diploma); or commensurate education, training, and experience.

Experience maintaining / fixing Windows Server 2003/2008 operating systems as installed on Dell server platforms

Network troubleshooting within US Air Force and Army secure environments

Configuring McAfee Anti-virus applications

Hardware problem identification and replacement at a component level

Using a Trouble Ticket management application

Configuring system and user security certificate management software

Documenting troubleshooting and installation procedures

Strong technical written and verbal communication skills essential.

Must be a team player with the ability to work in a multi-disciplinary environment.

Excellent computer skills, self-starter who can work with little or no supervision, and be very familiar with server and highly restrictive military network infrastructures.

Strong candidates will have experience in either weather operations or clustered server operations.

Shift may will be required to support operational requirements.


Weather Forecasting and Data Processing terminology

Military organizations, ranks, and command structure

Software and System Configuration Management

Oracle Relational Database interaction to include SQL commands

This position requires the candidate to already have a current Secret security clearance and to maintain the clearance.
About Peraton

Peraton provides innovative, reliable solutions to the nation’s most sensitive and mission-critical programs and systems. Peraton has significant experience providing highly differentiated secure communications, space, and technology solutions to key customers, and has become a trusted partner on missions that are critical to the security priorities of the United States. Capabilities include complex software and technology services and solutions, as well as end-to-end mission operations abilities, including Software Systems Development, Cyber, Modeling & Simulation, Mission Operations, Signal Intelligence (SIGINT), and Quick Reaction Capabilities (QRC) / Research & Development. The company is headquartered in Herndon, VA, with approximately 3,500 employees across the U.S. and Canada.
EEO Statement

We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.