Guest Services / Concierge

iPic Entertainment - Bethesda, MD (30+ days ago)3.2


iPic Entertainment

An industry leader, iPic Entertainment's mission is to make a difference in people’s lives by delivering innovative hospitality and memorable experiences. You can learn more at www.workatipic.com

GUEST SERVICES/CONCIERGE

Location:
Responsibilities:
Make a great first impression with every guest. Greet repeat guests in a friendly, genuine way.
Answer the phone with a friendly tone, take reservations and answer questions in a timely manner.
Use reservation system and seating chart according to iPic policies.
Demonstrate mastery of the food and beverage menu; respond to questions about menu items and drink options.
Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
Build a relationship that makes guests want to return to our iPic location.
If asked by Management, act as a peer mentor for new staff members.
Use “farewell” techniques to say goodbye/thank you to every guest.

iPic Entertainment is an Equal Opportunity Employer

Bethesda, MD

Qualifications:
Minimum of 1-year experience in food service/hospitality desired, but not required.
Ability to work collaboratively in a fast-paced work environment.
Ability to create memorable guest connection with our food and beverages.
Gain mastery of the restaurant's menu and be enthusiastic about our offering.
Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service. “One Team, One Dream.”
Ability to work a variable schedule, including weekends, and shifts from morning through late night.