Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Under close supervision of the Mentoring Specialist, performs a variety of vehicle maintenance, repair and servicing tasks in a mobile environment at the customer’s home or work site. Practices safe driving and emphasizes maintaining a safe work environment while performing all tasks. Interacts daily with customers providing exceptional customer service and serves as the face of Firestone Direct in assigned market.
Carries out assigned duties and responsibilities in a safe and prudent manner as outlined in the Firestone Direct Safety Playbook. Wears Personal Protection Equipment (PPE) including safety glasses, gloves and non-slip shoes to help prevent or reduce the risk of serious injury. Practices safe lifting and pushing techniques to avoid back and related injuries.
Adheres to the Firestone Direct Six-Step process to ensure an organized and efficient work process and to promote a consistent BOSS experience.
Provides exceptional customer service to the BOSS on a daily basis, whether in person or over the phone. Communicates to the BOSS in a courteous and professional manner when informing them of their arrival time, the status of their vehicle, results of the digital inspection and recommendations for additional parts and services.
Performs a variety of vehicle maintenance, repair and servicing tasks in a mobile environment including but not limited to:
Completing a digital vehicle inspection and discussing findings and recommendations with the BOSS
Performs lubrication, oil and filter services ensuring correct parts and oil are used
Provides a variety of tire services such as flat repairs, tire replacement including dismounting and mounting tires on the mobile tire changer, tire balancing, checking tire pressure and inspecting tires. Operates tire changer, handles cordless impact wrenches and torque wrenches. Makes recommendations for tire replacement based on visual inspection of tires.
Inspects brakes and recommends new brakes to BOSS if brakes need to be replaced.
Installs batteries, air and cabin filters, checks fluid levels for select systems (e.g. washer fluid) and adds fluid to recommended levels
Ensures Mobile Unit standards of cleanliness, orderliness and appearance of space and equipment within the Mobile units are maintained at all times.
Reviews maintenance and operating efficiency of tools and equipment in the mobile van and notifies the Zone Manager or Assistant Zone Manager of the need for a qualified repair vendor to perform necessary repairs or maintenance to the tools and equipment.
Maintains proper inventory of parts on van and orders additional parts and supplies as needed.
Operates company-owned mobile vans in a safe and prudent manner while adhering to all federal and state laws and company policies and procedures. Travels to BOSS location to service vehicles as well as to parts suppliers to pick up parts and supplies as needed.
Completes all assigned E-Learning modules in a timely manner and remains current on all Firestone Direct policies and procedures.
Performs other duties and tasks as assigned by their Zone Manager.
PREFERRED BACKGROUND AND EXPERIENCE
Must be able to read and write to learn basic mechanical tasks, communicate with peers and management and the BOSS, and complete necessary E-Learning modules and other training.
Must have basic computer skills or familiarity with related technology (e.g. tablet) to complete E-Learning modules, communicate with management and the BOSS, enter time worked, etc.
Current and valid drivers license issued by state in which candidate or teammate resides; license cannot be suspended. Any restrictions must be communicated to Zone Manager or Assistant Zone Manager.
0-2 years experience in the automotive service industry and/or graduation from a technical or trade school with an emphasis in automotive repair and maintenance.
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.