Customer Success Specialist - Philadelphia

Restaurant Technologies - Aston, PA

Restaurant Technologies, the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry, is currently seeking a Customer Success Specialist to join our growing and innovative team. You will have the opportunity to join our sales team and to make an impact quickly, have direct exposure to key leaders in the organization and contribute to the growth and expansion of the company.

Position Description

As a Customer Success Specialist (CSS), you will be responsible for selling new products to our current customer base, renewing contracts, conducting surveys, coordinating installations /rollouts and completing new and ongoing site level training for all customers within a given territory. The CSS will be responsible for setting customer experience expectations and maintaining strong customer relationships.

Key Responsibilities

Sell new products to the current customers in your designated territory. You will also conduct business renewal meetings in order to secure new contracts with our customers.
Conducts on-site pre and post installation surveys as well as ongoing scheduled visits and customer surveys
Conducts training of current customers within a territory in the operation and use of the automated oil system
Identifies and communicates customer problems and opportunities to the appropriate internal personnel including working with our Depots
Actively solicits and leverages customer referrals to locate new prospects for the sales team
Leverages strong project management skill set to ensure smooth roll-out for customer installs and adherence to testing protocol to facilitate the conversion of tests to roll outs.
Position Requirements

Bachelor's degree and three or more years of outside sales experience and/or training; or equivalent combination of education and experience
Ability to drive within designated territory on a daily basis, with occasional overnight travel required
Proven ability to propose & negotiate new product penetration opportunities within existing customer business
Solid organizational skills including attention to detail and multi-tasking skills
Excellent client-facing and internal communication skills
Highly Proficient in Microsoft Office applications with familiarity with online technologies (Oracle CRM a bonus)

Thank you for your interest in a position with Restaurant Technologies. The next step is to submit your application. This process will take an average of 20 minutes to complete. We look forward to connecting with you! Not ready to apply just yet? Please like us on Facebook or follow us on Twitter and LinkedIn to stay connected!


Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel.With over 20,000 existing accounts we are an established, profitable mid -sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 42 metropolitan markets.


At Restaurant Technologies, we’ve cultivated an award winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We’ve earned recognition as a “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on the list of Minnesota’s Fastest Growing Companies. In addition, we’ve earned numerous awards from our customer base who consider Restaurant Technologies avalued strategic partner.


We serve the leaders in the food service industry which include -McDonald's, Burger King, Jack in the Box, Albertsons, White Castle, KFC, Carrabba's, Applebee's, Chili's, and leading independent restaurants.