Job Purpose: Position will report to the Warehouse Supervisor. Works effectively and efficiently in a warehouse environment to receive and schedule shipping and freight operations, including developing a working knowledge of warehouse organization and creating proper and detailed shipping documentation. Works with the warehouse team to ensure customer satisfaction, accept and schedule customer orders to ensure customer satisfaction. This position will provide shipping support as required by personnel working in the Warehouse Department.
Essential Duties and Responsibilities:
- Check in all drivers.
- Print all pertinent paperwork for shipping.
- Coordinate with the dock and the drivers what door they will be loading product in.
- Ensure all paperwork is properly signed by pick-up driver.
- Close loads in the system.
- Coordinate with Customer Service Teams regarding special paperwork for certain orders such as: international, customers that prefer special BOL’s etc. Enter customer orders and scan / index documents as required.
- Clearly understand the goals, policies, and procedures of RJW.
- Communicate customer problems, leads, and inquiries to the appropriate personnel.
- Maintain confidentiality of company information.
- Recommend improvements and implement approved improvements.
- Update reports as required by the operations manager and COO.
- Other tasks as assigned by supervisor or manager.
Additional Responsibilities:
- Positive telephone personality.
- Capable of being trained to be ‘Phone Assertive’.
- Exceptional customer service skills.
- Organizational and scheduling skills.
- Ability to multi-task.
- Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.
Qualifications:
- Basic office clerical skills.
- Must be able to type at least 40 wpm.
- 1 – 2 years of clerical experience.
- Basic transportation, logistics, and shipping experience.
Education and/or Experience Required:
- High School Diploma or general education diploma (GED) is preferred.
This is not the job description in it's entirety.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Warehouse: 1 year (Preferred)
- Clerical: 1 year (Preferred)
Work Location: In person
