Customer Service Representative

Rhino Camera Gear - Puyallup, WA (30+ days ago)


We're a small and passionate company in South Sound that makes high end filmmaking gear. We've been in business for 5 years and are making waves in the industry with our new motorized camera sliders. Our team is a group of designers and engineers that love what we do and who we work with.

What we're looking for

We're looking to hire a full time customer service rep to join our team and service our growing customer base. This role isn't your average customer service position. The products we sell are technical and require troubleshooting skills to service our products. We take great pride in providing excellent service to our customers and are looking for a highly skilled individual to continue upholding this standard.

Daily responsibilities include:

- Answering customer support emails/phone calls
- Troubleshooting problems they might have with our gear
- Live Chatting with customers on the website
- Identify and track new issues with products and relay them to the team
- Take initiative to ensure support policies and procedures are being followed

Hours: 8:30 - 5:00

Requirements

2+ years of experience in customer facing roles
Experience with phone support
Great emotional intelligence & empathy
Loves helping people
Exceptional verbal and written skills
Critical thinking skills to resolve problems
Ability to work independently after trained
70+ WPM typing

Starts at $17-19/hr DOE

Please email your resume and cover letter to apply for the position. Resumes sent without a cover letter will not be considered. An informal cover letter is OK. Thanks!

Kyle & Rhino Team

Job Type: Full-time

Salary: $17.00 to $19.00 /hour

Experience:

  • Customer Service: 3 years

Education:

  • High school or equivalent

Location:

  • Puyallup, WA 98372

Language:

  • English