Chief Operating Officer

Prospect Medical Holdings - Springfield, PA2.6

Reports to the President/Chief Executive Officer (CEO) of CKHS.

Direct Reports: 6-8 including the presidents of the 4 hospitals.

The Executive Vice President, Chief Operating Officer directs, administers, and coordinates the activities of Crozer-Keystone Health System in accordance with the policies, goals and objectives set by the CEO and the Board of Directors. Recommends to the CEO in the development of corporate policies and goals that cover the hospitals' operations, personnel, financial performance, and growth.

Supports CEO in internal and external business matters. Involved in community activities representing the Health System. Directs the preparation of short-term and long-range plans and budgets based on corporate goals and growth objectives. Reviews analyses of activities, costs, operations, and forecast data to determine department or division progress toward stated goals and objectives. Oversees Senior Executives, Directors, and Manages direct department activities that implement the organization's policies. Directs corporate operations to achieve budgeted profit results and other financial benchmarking standards. Directs the development and installation of corporation procedures and controls, to promote communication and adequate information flow. Develops and establishes corporate operating policies consistent with the CEO's broad policies and objectives and ensures their execution. Appraises and evaluates the overall operations regularly and systematically and reports these results to the CEO. Ensures sound services and working relationships with key staff or important vendors, with outside services such as consultants, legal counsel, advertising agencies, auditing firms, and with outside public and governmental bodies. Ensures that all corporate activities and operations are carried out in compliance with local, state and federal regulations and laws governing business operations. Leads and assists in ensuring the health system meet and maintains Joint Commission, state license and other accreditation requirements. Makes presentations to the board, board committees, and the medical staff committees. Interact with Medical staff and board members regularly.

Demonstrates the following Leadership Behaviors:
Leads some board committees with the chairman of that committee.
Creates an environment that fosters personal investment and excellence.
Actively encourages commitment to a common vision and shared values.
Creates opportunities and gives people latitude to develop and achieve.
Promotes a free flow of information and communication throughout the organization (upward, downward, and across).
Communicates effectively with all employees and all age-group patient’s populations
Effectively influences and negotiates.
Positively shapes stakeholders' opinions; negotiates win-win solutions
Establishes open, candid, trusting relationships. Treats all individuals fairly and with respect. Cultivates an active network of relationships inside and outside of the organization. Stays in touch with employees at all levels
Has a clear vision for the business, function, or operation and maintains a long-term, big-picture view.
Anticipates obstacles create contingency plans and identifies opportunities.
Generates breakthrough ideas.
Knows what it takes to be successful in the healthcare industry.
Has a thorough knowledge of the healthcare, clients, employees, and competitive environment.
Effectively shapes strategy.
Develops specific strategies to achieve competitive advantage.
Translates broad strategies into specific objectives and action plans.
Aligns the organization to support strategic priorities.
Adapts to continuous change.
Initiates directs and sustains efforts to ensure continuous change and improvement throughout the organization.
Maintains a positive outlook, resists stress and works constructively under pressure and in the face of adversity.
Responds resourcefully to change and ambiguity.
Champions new ideas and initiatives.
Fosters innovation and risk-taking.
Assigns clear authority and accountability.
Integrates efforts across units and functions.
Monitors results and tackles problems directly.
Understands the meaning and implications of key financial and operational indicators.
Manages overall financial performance of area function/operation.
Uses financial and operational analysis to evaluate strategic options and opportunities.
Sets and actively pursues aggressive goals. Demonstrates a strong commitment to organization success.
Works to do what is best for all stakeholders (i.e., patients, employees, management, the Board).
Makes effective decisions and takes all critical information into account when making decisions.
Puts the organization's needs before personal needs when making decisions.

A master's in business administration is preferred.
At least 10 years of healthcare experience required.
Multi-facility or tertiary facility preferred.
For-profit experience highly desirable.