Patient Service Representative

HealthLinc - East Chicago, IN3.6

Full-timeEstimated: $22,000 - $28,000 a year
Under general supervision operates a multi-line telephone console; gives routine information to the public; greets the public; registers patients; maintains patient records; and accepts payments. This position will participate and support the Patient Centered Medical Home model in coordinating the care needs of patients focusing on the continuity of care.

Ability to present a professional image at all times
Proven ability to work well in a team environment
Ability to analyze a problem and develop a solution
Transportation and valid driver’s license
Support and administer according to patient centered medical home model
Ability to deal with the public, both in person and over telephone, in a tactful manner and under difficult situations
Ability to use a computer, file, and type
Operate a multi-line telephone console and other office equipment
Ability to learn office methods, rules and policies
Understand and carry out verbal and written instructions
Perform arithmetic calculations
Maintain working relations with staff and public
Works independently in the absence of supervision
Follow Community Health Clinic’s policies and procedures
Ability to remain flexible and adaptable
Maintains strict CHC confidentiality
Must plan one’s own work such that it is accomplished in the allocated time
Works daily with the public and patients for the purpose of giving and receiving factual information
Willing to ask for assistance when needed
Support and administer according to patient centered medical home model
QUALIFICATIONS: Education/Training

High School diploma or equivalent
Graduation from an accredited business or technical school is preferred

One year of work experience in an organization performing duties comparable to a telephone switchboard and/or general clerk/typist
Skills/Job Requirement

Strong organizational and time management skills
Proven computer and database management skills
Cultural sensitivity
Excellent interpersonal and communication skills
Bilingual in Spanish is strongly preferred
Correct English usage, grammar, and spelling
Office practices, procedures, and equipment
Basic math skills
Phone Etiquette

Receives, screens and routes calls to appropriate destination.
Greets public, staff, and others in a professional and courteous manner.
Registers new patients in accordance with policies and procedures.
Verifies and updates registration and payor information at every patient visit.
Determines insurance, Medicaid and Medicare eligibility.
Accepts payments, issues receipts and reconciles cash drawers daily.
Explains and assists individuals with State Offered Insurance plan applications.
Offers assistance with county agencies as needed
Maintains receptionist supplies.
Performs other duties as assigned.
Run Automatic Eligibility Verifications.
Follow up with Voice mail messages and setting appointments.
Attendance is an essential function of the job