Customer Care Associate

SVS Group - Phoenix, AZ (30+ days ago)


SVS Group currently has 5 openings for a Customer Care Associate for one of our clients in the downtown Phoenix area. This position is a full time temp- hire opportunity with advancement opportunities. Shifts are Monday - Friday 6:00 am - 3:00 pm or 7:00 am - 4:00 pm.

Our ideal candidate has exceptional professional interpersonal skills, a passion for
relationship-building and delivering customer delight, a deep sense of ownership, and an
entrepreneurial spirit. He or she is energized by the opportunity to collaborate across multi
functional teams and to interact directly with our coaches and members. This person is
naturally positive, resourceful, and curious - where others see problems, they see solutions and
opportunities.

Responsibilities:
Define & Deliver Top Support:

  • Guide coaches and members expertly through effective use of the our

platform

  • Direct interactions to quickly provide them with clear and thorough solutions
  • Deliver a delightful experience and exceed their expectations

Scale Intimacy:

  • Craft responses and interventions to best enable coaches’ and members’ future success

and positive experience in the community

  • Collaborate with our Customer Care Team to capture data on common issues and use to

influence to build future solutions

Align Across Teams:

  • Collaborate with our cross-functional teams to ensure delivery and excellent experience

for our users and to prepare for upcoming product launches

  • Share product and experience feedback with and collaborate with colleagues in other

areas to improve our product and services

Skill Set
This is a collection of skills that we believe would make someone successful in this position. If
you feel that you have the majority of these skills or others that will ensure your success in this
role, please apply.

  • Has a deep passion for personal and professional learning and improvement
  • Strong analytical and creative problem-solving skills
  • Outstanding written and verbal communication skills, and a unique ability to collaborate

across diverse audiences - is equally comfortable problem solving with engineers and
communicating solutions to coaches and members

  • Previous experience delivering exceptional customer service and support
  • Exceptionally organized and detail-oriented;
  • Able to juggle multiple conversations with customers, and track trends and data to help

improve customer happiness

  • BA/BS degree—we’re more interested in what you learned and how we’ve applied to

your life than what you studied

~Must be able to pass background check and drug screen.

Job Type: Full-time

Salary: $15.00 to $17.00 /hour

Experience:

  • customer: 3 years (Preferred)

Education:

  • Bachelor's (Preferred)