University mission statement
Trevecca Nazarene University is a Christian community providing education for leadership and service.
The ITS Desktop Support Technician will provide quality support services to the Trevecca community following established policies and procedures with minimal supervision. Assist customers with effective use of university technology. This is a full-time 12-month yearly function which reports to the Technical Services Manager.
Key areas of responsibility (includes, but not limited to the following)
Provide telephone, email, and walk-in support for TNU technology
Assist with diagnosis and repair of supported client hardware/software issues (Dell/Mac Desktops, Dell/Mac Laptops, Thin Clients, Scanners, Printers, Audio Visual Equipment, etc…)
Test, configure, and install hardware/software as needed
Image and Deploy new computer systems
Demonstrate basic networking knowledge
Provide basic troubleshooting, repair, and setup support for audio visual issues/events as needed
Provide follow-up and thorough customer service
Work with ITS staff in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction
Participate in assigned ITS Projects as needed
Input work orders, update progress, and drive tickets to resolution
Coordinate warranty part exchanges/replacements with vendors
Provide inventory updates and changes
Superior customer service focus
CompTIA A+ Certified strongly preferred
2+ year’s recent experience utilizing and supporting Microsoft Windows & Office, Desktop/Laptops, and printers
Excellent oral and written communications, organizational, technical, and analytical skills
Ability to work in a team environment with excellent interpersonal skills
Ability to clearly convey instructions for system use and operation to users
Understanding of industry practices and procedures as it applies to technical support
Basic networking knowledge required
Citrix experience is a plus
Working conditions and physical effort
Work is normally performed in an interior work environment
Some physical effort required as needed; lifting up to 80 pounds infrequently
Interested parties who are in agreement with the mission and values of Trevecca Nazarene University should send resume to: firstname.lastname@example.org.
Please, no agencies or telephone calls.