- Project Management
- Supervising Experience
- Process Improvement
- Business Management
The Division of Professional Licensure, an agency within the Office of Consumer Affairs and Business Regulation, is mandated by Massachusetts General Law to protect consumers by making sure the professionals they hire comply with state licensing laws. DPL oversees 39 boards of registration, which license and regulate more than 580,000 individuals and businesses to practice 167 trades and professions. DPL also licenses and regulates the Office of Public Safety and Inspections, and the Office of Private Occupational Schools. In accordance with Massachusetts law, the Division’s mission is to license qualified professionals who provide services to consumers, and to ensure the integrity of the professions through the fair and consistent enforcement of the rules and regulations.
The Chief Investigator is responsible for managing the effective daily operations of the Investigative Unit which services the 39 professional and occupational regulatory boards or office of occupational schools within the division. These board licensees have millions of interactions with customers every day. The Investigative Unit receives approximately 3,000 consumer complaints and performs 10,000 business inspections annually. By administering the Division’s priority system for complaint management and supervising the investigations and inspections which comprise the boards’ enforcement programs, the Chief contributes meaningfully to the fulfillment of the Division’s goals. The Chief coordinates enforcement priorities with the relevant trade boards, assigns and reviews cases, serves as a substantive resource on questions of law or practice, trains staff, and conduct conferences and interviews.
Duties include but are not limited to the following:
Formulate investigative policies and procedures for efficient investigation of consumer complaints.
Recommend standardized board procedures for handling complaints.
Supervise case management and case tracking procedures.
Coordinate investigative efforts of field and office staff with the needs of the Legal Unit, Office of Prosecution, and Boards.
Assign and review all investigations involving commercial boards of registration.
Manage Division priority policy assuring that most serious cases are handled expeditiously.
Conduct performance evaluations, provide feedback as needed to meet the Division’s goals.
Recommend assignment of resources strategically to maximize field presence and meet regulatory objectives; ensure safe construction in state buildings; determine the origin of life threatening fires; and ensure sanitary standards are observed in regulated premises.
Implement Division goals regarding interagency cooperation in areas such as insurance fraud, unlicensed practice, public safety and construction with agencies such as the Attorney General, U.S. Attorney, local District Attorneys, State Police, Department of Public Health (DPH) etc.
Attend meetings and implement information sharing policies.
Develop and recommend initiatives in policy or administrative action to improve the functioning of the Division, boards and/or units within the Division.
Serve as a liaison between consumers and the boards on disciplinary and investigative matters which includes responding to inquiries from the Governor’s Office, the Legislature, other agencies, complaining parties, licensees and others.
Conduct outreach and attend seminars to increase knowledge and understanding of law enforcement, licensing, and the practice of the professions regulated by the Division.
The Chief Investigator should be familiar with the laws, rules, regulations, and standards of practice governing the professions regulated by the licensing boards as well as law enforcement policy and procedure. The Chief should have a thorough knowledge and understanding of investigative and inspectional techniques and significant experience in the evaluation of these matters. S/he should understand and be able to direct staff to informational resources necessary to the investigation of consumer complaints. The Chief should have a working knowledge of the Courts of the Commonwealth.
The Chief Investigator should have strong communication skills, both verbal and written, and be comfortable speaking in public. S/he should also have strong management skills and be able to motivate, train and lead subordinates. Experience in human resources issues with an understanding of Commonwealth personnel and budget policies and procedures is preferred. The Chief should also have knowledge of, and experience in the areas of process improvement, systems dynamics and systems re-engineering.
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.