Job Responsibilities: BILINGUAL REQUIRED! (English/Spanish) or (English/Vietnamese)
Meet customer expectations and health care needs by responding to benefit questions; processing medical equipment intake orders, resolving or referring complaints; maintaining records accurately.
· Address customer inquiries by responding to telephone or written requests.
· Resolve health care coverage questions about benefits, payments, and/or eligibility questions; code claims and process intake referrals for medical equipment.
· Verify all relevant facts of new orders and patient health care coverage to process a clean claim for medical equipment delivered.
· Facilitate customer complaint resolutions.
· Maintain customer confidence and protect operations by keeping their information confidential.
· Follow guidelines and work with other appropriate departments to assist in resolving patient accounts.
· Ensure all information regarding activity on an account is entered accurately into billing systems.
· Bring recurring issues to the attention of the team lead or the department supervisor.
· Perform other related duties as directed by supervisor.
Physical Demands:
· Requires the use of hands for writing, computer use and manipulating papers while on the phone.
· Requires constant multi-tasking.
· Constant talking and listening.
· Experience working in a fast-paced environment.
· Strive to provide best-in-class service to our patients and referral sources.
· Ability to manage multiple competing priorities without sacrificing a high level of service.
· Strong time management ability.
· Fast paced environment with various productivity requirements.
· Basic understanding of health insurance.
Job Type: Full-time
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Language:
- Spanish or Vietnamese (Required)
Work Location: In person
