Client Services Manager - Plymouth (Mpls, MN) Corporate Office

Lawrence Merchandising - Plymouth, MN3.2

Full-timeEstimated: $45,000 - $62,000 a year
Client Services Manager

WIS is full-service retail services organization with an experienced field staff across all 50 states and Canada. We are committed to increasing sales and profits for our clients by delivering in-store solutions to meet their needs. We sweat the details because we know in retail, execution is everything. Because of this mindset we are experiencing unprecedented growth and are seeking a Client Services Manager to actively support one of our major clients. The position will be based in Minneapolis, Minnesota.

The Client Services Manager is responsible for developing, managing and supporting a positive and mutually beneficial relationship among WIS, our internal operations and the designated client(s). The incumbent will be expected to service existing business, while identifying new and expanding existing business relationships with current clients. The manager will also be responsible for collaborating with different groups and departments to proactively improve customer support programs and enhance customer satisfaction. Specific duties include:

Provides extensive, insightful analysis of sales and store level conditions and provides recommendations as to the client’s business and product performance for assigned national and/or regional retailers
Coordinates all new initiatives, integrates themselves into the client’s business, attends all relevant meetings and works to further develop relationships with external client teams
Continuously assesses current program offerings against client objectives, and modifies such in a proactive manner so as to strengthen brand integrity, fortify brand loyalty, increase sales and grow the business partnership
Understands and communicates to others all client service issues – responds to and resolves issues in a timely and satisfactory manner, balancing the needs of all parties involved
Ensures all KPIs are achieved, while driving both top and bottom line growth for key client and the company. Responsible for identifying trends and proactively introducing solutions that positively impact results

The successful candidate will possess the following:
Bachelor’s degree in Business, Marketing or related field, or six or more years management experience in a retail/merchandising environment
Three or more years client management experience, with direct contact in a consumer electronics retail focused environment
Experience with a Merchandising Service Organization required
Extensive knowledge and use of the iOS platform are required
Strong understanding of a variety of retailer’s operational processes
Outstanding organizational skills, natural ability for attention to detail, project management experience, ability to self-manage and prioritize daily tasks
Excellent judgement, effective problem resolution skills, sense of urgency and ability to manage multiple demands
Ability to work with ambiguity in a fast paced, results oriented environment
This is an exceptional opportunity for the right client services leader, if this is you we encourage you to formally apply for the position here:

WIS is an equal opportunity employer