Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Alight has 25 years of industry experience. Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology. Come join the leading technology-enabled HR and benefits service provider. Be Real with Alight and help us reimagine how people and organizations thrive.
The Payroll Senior Analyst is client facing in a single/multi-client environment. The analyst is responsible for resolving complex customer/client issues including conducting research, analyzing trends and following standard operating procedures (SOPs) in the ongoing client environment. The analyst resolves system issues and performs some manual calculations/processes that are not automated. The analyst creates ad hoc reports in support of Business Process Outsourcing client and service delivery functions. The analyst is responsible for ensuring timely quality delivery of own work and processes by supporting client Service Level Agreements (SLAs) or Reported Service Levels (RSLs), and Key Performance Indicator (KPI) adherence.
As a Workday Payroll Senior Analyst a typical day to include the following:
Works with third-party providers (both Alight partners and client partners) to ensure seamless process delivery.
Identifies and researches issues/system defects (with/without guidance) and formulates resolutions/recommendations by analyzing fact patterns and applying/following SOPs and best practices.
Helps identify and implement ideas for improving the domain specific processes and methodologies
Provides resolution in accordance with due dates and documents/maintains SOP documentation and processes. Escalates issues/client noncompliance of processes/procedures as appropriate.
Responsible for daily execution/processing for aligned domain. Adheres to internal and external audit requirements for specific clients.
Oversees data processing, using SOP/guidelines, to ensure updates are accurately captured.
Responsible for peer review audits of manual work and providing necessary feedback.
Identifies potential service delivery issues and provides input towards process improvement.
Develop and deliver training material and documentation for global support in the ongoing environment.
Works with team members to communicate with client and/or other domains on issues.
Generates ad hoc reports by running and or writing queries and analyze for accuracy.
Conducts/supports acceptance testing of ongoing processes as required (at live date and as changes are made).
ACH Returns and NOC
Manage incoming checks and JV
Positive pay file
Process Annual Employee Elective Files (United Way, etc.)
Bonus/Commission Pay Input
Check Print Validation
Create Manual Check (Online or Manual)
Deposit Federal, State, and Local Taxes
Gross Ups/Impute Income
Mass Load & Balancing
Other Imputed Income Processing
Payroll Funding – Gross or Net
Payroll Validation and QA (Defensive Queries)
Periodic Funding for Tax Liability
Reconcile Other Payroll Related Accounts
Works on assignments that are semi-routine in nature where established practices, procedures and precedents guide the work.
Able to follow procedures and investigate issues in order to solve problems.
May work on more complex assignments that require review.
Decisions are based on acquired skills and knowledge as opposed to applying discretion and judgment.
Due to different situations encountered, Incumbent has latitude to consider which procedure to use.
Incumbent typically carries out own research in order to make recommendations.
May have extensive interaction with internal and external clients to identify, research and resolve problems
Receives general instructions and follows defined procedures,
Manages daily work within established guidelines and receives general instructions on newly introduced assignments.
Competencies, Knowledge & Experience
Individual with knowledge of the principles and practices within a technical/ professional discipline.
Possesses advanced analytical, technical and problem-solving skills and abilities.
Role-specific Technical Skills and Knowledge
Strong problem solving and analytical skills.
Proficient in Microsoft applications like Excel and Word.
Knowledge and understanding of query tools.
Basic understanding of internal and external controls.
Experience working within a client administrative environment.
Ability to navigate and learn multiple systems
Basic understanding of HR regulatory and legislative guidelines desired.
Experience with software methodology development processes.
HRMS/Payroll implementation experience required, Workday experience a plus
3-5 years professional experience in payroll operations.
2 to 5 years people management experience, especially at a leveraged-contributor level desired
Experience in project/implementation work and familiar with Project Management processes
Experience with PeopleSoft, SAP, other HCM required. Workday experience a plus
Ability to work under tight deadlines managing multiple tasks
Proven demonstration of problem solving/analysis skills to solve various stakeholder issues or process changes
Demonstrated ability to operate independently with direction from senior management
Ability to identify process improvement areas
Ability to refine processing procedures based on “big picture: and best practice understanding
Understanding of other in scope related service areas desired (e.g. compensation)
Ability to navigate and learn multiple systems
Demonstrated ability to write client business requirement documents
Ability to gain knowledge of client policies and procedures and ability to provide advice and counsel
Ability to understand and analyze the impact of changing priorities and balance resources appropriately
Deep Payroll, tax and accounting functional and operational knowledge required
Proven ability in partnering with business leadership in the creation and achievement of communication strategies and the ability to communicate effectively with different levels of management and influence multiple stakeholder groups
Proven ability to work effectively with business sponsors to gain necessary resources and support in a highly matrix organizational structure
Client consulting and coaching experience using highly developed interpersonal, influence, and relationship skills
Experience in leveraging a Systems Development Life Cycle framework to project work
Bachelor's Degree or equivalent work experience preferred.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.
Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.