Full Job Description
As an experienced professional in Project Execution, you thrive at managing complex technology programs that have far-reaching implications for clients, employees and stakeholders throughout the firm. This role requires a strong grasp of the big-picture – namely, how can technology help achieve business goals – as well as a keen ability to establish priorities, manage resources and budgets, and build and incentivize high-performing teams. You'll work closely with colleagues across the firm to identify opportunities to develop projects and programs that are broadly applicable. Once you and your team establish a roadmap, you'll play an integral role in ensuring that ensuring that the project is running on time, within budget and in accordance with firm-wide guidelines, including risk and architecture. Just as importantly, you'll work with your team to set goals, foster collaboration and promote the values, culture and brand of JPMorgan Chase & Co.
The ETSDM (Enterprise Technology Services & Data Management) Product Delivery & Implementation Services group within the Chief Technology Office, is seeking an Adoption Coordinator to contribute to the group’s strategic agenda and the deployment of ServiceNow / Atlas throughout the bank as a solution for process related business and technology initiatives. The Atlas / ServiceNow Adoption Coordinator is a senior level role with responsibility for identifying the necessary workflows for the business to adopt the new products. The function will work with the product owners and technology team to identify the appropriate business steps for adoption and will also work directly with the business users to manage these steps throughout the adoption process. This role will be a primary contact point and provide an interface between the LOB business users and the product owners and is responsible for managing the adoption workflows.
This role requires a wide range of strengths and capabilities, including:
BS/BA degree or equivalent experience
Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines
Understanding of global and line of business project and program management standards and methods
Experience working with high-performing teams in complex program execution
A strong understanding of Waterfall and Agile methods; stakeholder management; budget management, risk management and operations
Ability to create and maintain relationships with a wide range of stakeholders throughout the firm
Significant project or program management experience is required
Strong understanding of IT Service Management, excellent organizational skills and a keen attention to detail – someone who can manage a multi-phase project deployment with implications for people, process and related technology
Previous adoption experience as well as domain knowledge of IT Service Management across all ITIL domains is helpful
Must have strong problem-solving skills with the ability to develop solutions even if outside of the current business structure. Must be able to quickly grasp functions with which one has no previous working experience and manage the delivery of operating workflows and procedures for the adoption
The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.