Technical Support Agent (WORK FROM HOME)

Transcom - Las Vegas, NV3.4

Full-time
Do you love exploring the ways technology helps you do all your favorite things?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of home?

Join our Transcom family as a Work At Home Agent!

You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a CSR, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions.

We’ve got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
What's In It For You?
$13 per hour once you have graduated to Production (You will receive $11 per hour during Training and Nesting.)
$400 new hire incentive bonus when you have worked at least 470 hours by your 90th day of employment
(You must be actively employed on the date the bonus is paid and not on a final written warning. The bonus will be paid on the next regular pay period following the 90th day of employment.)
Position as a Transcom employee (not independent contractor)
Improved Work / Life balance with paid time off (PTO)
Health Benefits for you and your family, including: medical, dental, vision
401(k) Investment options with employer match opportunities
100% work at home, including training
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Requirements
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Able to work a full-time work week of 32-40 hours, with opportunities for overtime during peak season
Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
Strong computer knowledge, including ability to accurately type at least 40 wpm
Excellent English written and verbal communication skills
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multi-task applications while talking to customers on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to customer needs and demonstrate empathy
Previous call center, tech support, and work from home experience preferred
  • Must live and work in one of the following states:
AL, AR, AZ, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE
NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI
Home Office Requirements
Transcom provides you an all-in-one computer and monitor for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)
Your home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
Minimum download speed 20 Mbps
Minimum upload speed 3 Mbps
Ping less than 100 ms
You must provide a compatible headset. The headset must have a 3.5mm connection audio port using either a quick-disconnect (QD) or a dedicated 3.5mm wire from the headset. It must also have a noise-cancelling boom microphone. The following are examples of acceptable headsets with approximate prices.
Logitech Stereo Headset H111 – Cost approx. $10.00
Plantronics RIG 100HS Camo Gaming Headset for PlayStation 4 - Cost approx. $24.00
About Transcom

Transcom is an innovative global leader specializing in providing outstanding customer experiences. We are passionate about creating smarter people experiences, everyday. We provide customer service, sales, and technical support solutions to some of the biggest international brands via our extensive network of 50 call centers in 20 countries. We are passionate about people and look forward to meeting you!

Listen below to hear a sample of the types of calls you'll handle when you join our amazing team!