Principal Architect – Information Technology

United Airlines Inc. - Chicago, IL

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Information Technology

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

Provides thought-leadership in enterprise architecture strategy & planning. Defines roadmaps to bridge the gap from current to future state for business, information and technology capabilities. Contribute to the development of multi-year plans in alignment with business and IT strategy. Provide industry-leading thought leadership - and facilitate development of strategies across multiple disciplines/domains. Facilitate development of architecture patterns and standards. Consult in design of complex enterprise initiatives - and provide guidance to project teams. Consult in design of multiple projects across multiple disciplines/domains. Manage enterprise architecture models and repositories. Establish communities of practice in areas of expertise. Communicate and market the enterprise architecture strategy. Coach and mentor other IT staff in area of expertise.

IT Strategy

Align the development of core business capabilities, information assets and technology in response to strategic imperatives
Collaborate with the business to evaluate business goals, identify business problems, and propose solutions
Architecture Planning

Provides an enterprise-wide perspective within the United IT division
Leads architecture strategy & planning for large programs - and provides guidance to technical staff across multiple projects
Model the enterprise-wide business and technology capabilities to analyze the alignment of business strategies and capabilities with technology strategy and solutions
Decompose business strategies and initiatives into actionable multi-year roadmaps, providing clear direction on execution in order to ensure a high return on investment
Develop and maintain the centralized EA repository and artifacts
Drive strategic and transitional planning of applications, technology, information and business functions across the enterprise
IT Delivery

Provide direction to internal and external resources during the selection and implementation of business systems
Participate in the design of business, information and technology architectures on the basis of cost, functionality and practicality
Organizational Development

Maintain communities of practice surrounding business analysis and IT architecture
Facilitate open communication and fact-based decision making
Research, identify, and recommend industry best practices for solving business and technology problems
Function with autonomy and demonstrate influence
Clarify, define, coordinate and direct the work of others
Provide guidance to other architects


Bachelors degree, preferably in Information Technology or Business or equivalent experience, education, or training
Business Acumen – The ability to make insightful, successful business decisions and tradeoffs assessing the internal and external business landscape, strategies, opportunities, strengths and weaknesses. Involves knowledge of the industry – and awareness of the key trends shaping the future of the corporation
Creativity & Innovation – The ability to define new, original ideas and successfully implement them across an organization. Involves an ability to think “outside-in”, assess conventional work products and processes, define new concepts, and manage change across the organization in implementing them
Persuasion – The ability to engage and enroll others in an initiative – both individually and in a group setting. Involves articulating the new possibility for others – and leading and engaging others in direct, positive, meaningful conversations
"Big Picture" Thinker – The ability to maintain perspective and establish context. Involves being able to recognize patterns and predict outcomes – and leverage them to redirect personal and/or team work effort in the optimal direction
Strategic – The ability to visualize and plan for outcomes in the future, and sustain work in achieving the outcomes. Involves an ability to support short-term trade-offs in order to achieve longer term gain
Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication. Involves an ability to speak and write clearly and understandably at the right level
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain
Prioritization – The ability to successfully manage multiple competing work efforts across multiple teams. Involves assessing impacts, importance and urgency and setting direction and expectations – in order to meet or exceed expectations for timeliness and quality of work
Valuing Diversity – The ability to accept and promote diversity in concepts, processes and outcomes – in order to implement effective business solutions. Involves being open to new ideas, encouraging engagement from stakeholders and focusing individual and team work effort along the best approach
Negotiation – The ability to resolve disputes and produce an agreement, that is perceived as a collective advantage to all parties involved. Involves the ability to tailor the process, behavior and substance of the negotiation in order to reach agreement
Five years applicable experience in business, information or technology architecture OR Two years applicable experience in enterprise architecture
  • Experience in leading technical staff or coordinating work across multiple technology teams
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Masters degree
Vendor Management – The ability to manage external vendor relationships professionally, to United’s best interests. Involves managing and negotiating contracts, statements of work and financials
Ability to hold vendors accountable to high standards of performance
Proven expertise in design and implementation of complex IT solutions
In-depth knowledge in area of expertise
Awareness of industry best practices and research

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT