Customer Care Representative

Harris & Harris, Ltd. - Chicago, IL (30+ days ago)3.0


II. KEY RESPONSIBILITIES
 Handle an average of 200 inbound and outbound calls from utilities account holders with outstanding balances
 Deliver high quality customer service, respect and professionalism in each call according to the client’s specifications
 Be able to give clear directions to account holders on how to resolve their outstanding balances
 Offer payment options to the delinquent account holder, if they cannot pay the outstanding balance in full, and negotiate to the best resolution for the client and company
 Communicate information correctly and enter data accurately
 Process payments using check by phone, credit/debit cards, or Western Union
 Follow up with account holders on established payment plans
 Document all collection activities in the utility client’s system
 Keep sensitive information confidential
III. KEY REQUIREMENTS
 Must possess high quality customer service skills
 2 years of customer service experience in a call center environment preferred
 Must be able to work full-time from 7:30 am to 4:30 pm, Monday – Friday. Schedule is subject to change.
 Must be able to maintain composure on difficult calls and recognize when to escalate the call to a supervisor
 Must understand the importance of attention to detail
 Must have a professional and ethical communication style
 Must possess professional tone of voice
 Must be personally motivated and goal-driven
 Able to work in a fast-paced environment
 Must have working knowledge of standard Windows computer applications
 Ability to toggle between multiple computer systems and screens while speaking with customers

Job Type: Full-time

Salary: $12.00 to $13.00 /hour

Work environment:

  • Call center

Communication method(s) used:

  • Phone