- High School Diploma or GED
- Communication Skills
- Law Enforcement
- Clerical Experience
Under general supervision, to receive, evaluate, and transmit emergency and routine voice radio messages; dispatches required equipment and personnel in accordance with standard policies and procedures; maintain records; and perform related duties as required.
Appointments to part-time positions do not receive benefits, and work schedule may consist of weekdays, nights or weekends. Hourly salary range is $24.04 to $29.21.
RETENTION INCENTIVE PROGRAM:
For those candidates transferring from another law enforcement agency with at least one (1) full year of comparable experience shall be eligible to receive $500 in conjunction with their first full pay period after hire.
After successful completion of the probationary period, employees shall be eligible to receive $1,000 in the first full pay period after one (1) year and one (1) day of employment as a National City Police Dispatcher. Employees shall be eligible for an additional $1,000 in the first full pay period upon successfully reaching two (2) years of employment with the National City Police Department, with a performance rating of satisfactory or above.
This position will perform the key responsibilities listed below and/or may perform similar related duties not listed here.
Monitors radio receiver for all communications concerning police department and mutual aid radio channels.
Maintains two-way radio communications with emergency cars and other emergency units on assignments.
Maintains contact with all field personnel.
Receives emergency and other-type messages, secures and records/logs all information regarding type of emergency or incident, exact location, and other pertinent information.
Dispatches personnel and equipment according to standard operating procedures.
Keeps supervisor informed of general activities and emergency calls or situations.
Maintains accurate records of requests for service and other departmental activities.
May instruct other personnel in the techniques and use of the department's communication equipment.
Knowledge and Skills in: Correct English usage; general office practices and procedures; customer service techniques.
Ability to: Learn the rules and regulations of the Federal Communications Commission, which governs the operation of radio transmitters or receivers; quickly recall from memory short-term information received; work under stress; exercise self-control and good judgment in emergency situations; study and maintain a knowledge of departmental policies and procedures, streets, and City geography; maintain clear and accurate records; follow written and oral instructions; speak clearly and distinctly; type at a speed of at least 40 net words per minutue; work days, evenings, weekends, and holidays as needed; and establish and maintain effective working relations with all levels of staff and the general public in routine as well as stressful situations.
Graduation from high school or GED equivalent.
Training and Experience:
Entry Level: Two (2) years of public contact or clerical experience which demonstrate the ability to perform multiple tasks at the same time and use short-term recall skills. Previous radio communications experience is desirable.
Experienced: At least one (1) year experience in a law enforcement agency as an emergency call taker AND radio operator (must be law enforcement dispatching).
Typing Certificate Requirement:
Certification of ability to type at a net rate of 40 words per minute is required. Online typing certificates will not be accepted. Note: The typing certificate must be issued within one (1) year prior to our receipt of application and must be attached to your application. Click here to obtain additional information regarding the typing requirements.
Examination Process:The examination process will consist of the following:
1. Application: Applications will be accepted on-line only at www.nationalcityca.gov, and all notices will be sent via email. Candidates whose applications indicate the required education and experience most directly related to the position, and attach a valid typing certificate will be invited to continue in the selection process.
2. Performance Test: Candidates who meet the minimum qualifications will be invited to take the CritiCall Test. CritiCall is a computer based test that simulates a generic dispatch environment and designed to measure the abilities and skills critical for public safety dispatchers such as multitasking, prioritization, map reading, memory recall, comprehension and data entry. For additional information on the test, please visit CritiCall. Candidates will be notified of the date, time, and location of the test. The Criticall test may be waived for candidates accepted for lateral consideration. Testing is administered on a regular basis; a notice will be emailed to eligible applicants with test date(s).
3. Oral Board Interview: Candidates who pass the CritiCall test and the review of their pre-background questionnaire may be invited for an interview.
Following oral board interviews, successful candidates must undergo a thorough background investigation including fingerprinting, computer voice stress analysis (CVSA), psychological evaluation, and a thorough medical examination. There are certain types of conduct, which will be automatic grounds for disqualification. Please read the information on the Disqualifying Criteria to help you identify some of the common areas of the background investigation process that may cause a delay or prevent you from competing in the selection process.
For a list of Disqualifying Criteria, click here.