Shelter Case Manager

SMOC - Framingham, MA (30+ days ago)3.9

his position will be headquartered in two of our family shelters. Pathways Family Shelter is a fourteen family congregate shelter for homeless families located in Framingham. It is staffed 24 hours a day. Parents and children of each family share one private bedroom. They share the rest of the common spaces such as the kitchen, dining room, living room, and bathrooms with the rest of the families. Staff is on site 24 hours a day and assists families in acquiring permanent, affordable housing, as well as medical, education, vocational, and social services. Willis House located in Hudson MA has 24-hour staffing to support individuals on a daily basis, as well as case managers who assist them through housing and employment searches.


Provide case management services to families placed in Emergency Assistance (EA) shelter, referred through the Department of Housing and Community Development (DHCD). Case Management will include assessment, service plan development, referrals to community-based resources, advocacy, aggressive housing search and crisis intervention. These services will be provided with the goal of assisting each family to attain and sustain a permanent housing placement. This position is a shared position and the case manager will be the primary case manager for a caseload of 8 to 10 homeless families residing in congregate Shelters in Framingham and Hudson.


  • Assist the Program Director with placements as assigned. This includes ensuring that units are ready and fully equipped/furnished prior to the arrival of the family, greeting the family at the unit, and conducting a tour and orientation to the unit and area upon the arrival of the family.
  • Complete an intake and needs assessment with each family within 48 hours of their placement into shelter. This assessment will include a broad range of areas, including: income/employment/education, budgeting/credit, behavioral health, food/nutrition, children's school/daycare, legal/CORI issues, health, parenting, and daily living skills.
  • Establish a respectful relationship with congregate families and meet at least weekly to monitor the Rehousing Plan.Document all client meetings.
  • Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.
  • Assess, evaluate, document and report adherence to DHCD on a regular basis. Coordinate all services required by DHCD.
  • Act as a liaison between shelter and public schools, assist with enrollment in daycares and public schools, provide educational activities around parenting and children's issues for adult residents and recreational activities for the children.
  • Develop housing search strategy based on the unique needs and strengths of each family.
  • Work as part of the shelter team to support EA families while in shelter and doing housing search.
  • Assist families with housing search and advocate, mediate and negotiate with landlords on behalf of clients as appropriate.
  • Advocate on behalf of clients and attend administrative hearings, if necessary.
  • Assist families in arranging appointments and transportation. Provide client transportation to housing related appointments as needed.
  • Complete and submit any requests for client assistance funds including HomeBASE, FEMA, etc.
  • Assist families in successfully transitioning to enhanced self-sufficiency. Support families in their continued economic development planning.
  • Maintain up-to-date case notes, telephone contact log and referrals to community-based services.
  • Maintain accurate client records and collect and enter all required data into the required HMIS database (ETO).
  • Work collaboratively with collateral providers including DCF, DYS, Early Intervention, Legal Services, SMOC Behavioral Health, etc. to ensure coordination of services
  • Uphold confidentially, set limits and monitor adherence re-housing plan.
  • Participate as a member of the Family Emergency Services Team. Attend team meetings and trainings as offered.
  • For congregate sites - provide coverage duties as assigned. HSC based staff provide support to the HSC operations as needed or assigned.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.


  • Bachelor's Degree or a minimum of three years experience in Human Services or related field
  • Sensitivity to low-income families of diverse backgrounds
  • Ability to work independently
  • Good written and verbal communication skills
  • Valid driver's license
  • Assessment, advocacy and case management skills
  • Bi-lingual required


  • Attend to light maintenance tasks.
  • Ability to ascend/descend multiple flights of stairs.
  • Ability to drive
  • Must be able to lift and carry up to 35 pounds.
  • Must be able to accompany clients to appointments/interviews.
  • Must be able to sit or stand for a prolonged period of time.
  • Must be able to operate a computer and complete extensive paperwork.


Desk space is provided in a homelike congregate shelter setting. Company van is available with advance scheduling for transportation of residents.As part of the responsibilities of this position, the Shelter Case Managerwill have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Job Type: Full-time

Salary: $17.50 /hour


  • Human Services: 3 years (Preferred)


  • Bachelor's (Preferred)


  • Driver's License (Required)