Products and Technology
Network Security Engineer (multiple roles- see below)
Salesforce’s Security team is seeking a Network Security Engineer to help secure the world’s #1 CRM. You will be responsible for building, implementing and operationally supporting network security, while also being hands-on in developing and automating secure software throughout our network. You will design, build, and maintain an ever-changing complex architecture of network security systems and devices across multiple environments that support the needs of our internal and external customers. You will also be responsible for utilizing established scripting skills to create, and maintain, automation tools to simplify and expedite the ongoing management of these systems.
Implementation and evolution of network access controls
Iterate network security posture to better protect against attacks and detect new vectors
Lead network efforts to mitigate and investigate security incidents
Develop automation and utilize frameworks to scale both protection and mitigation tools
Evaluate and test new vendor and in house network initiatives for security issue
Mentor and evangelize security practices through cross-functional work with engineering teams throughout Salesforce
Keep Salesforce safe through active operation and defense of critical network infrastructure
5+ years of experience in Network Security, preferably in a large scale environment
Working knowledge of JunOS, IOS, stateful firewall platforms, and networking
Background in network service, content provider operation, or larger scale hosting
Understanding of current security issues and threats
Understanding of Python, Shell or Perl in order to push software and network interaction
Understanding of risks that can manifest in larger scale complex systems
Prior understanding of Agile/Scrum methodologies
Experience with multi-tiered mission-critical systems
Worked in a Zero Downtime environment
Solid hands-on technical background particularly in managing highly complex, multi-platform environments (servers, storage, networks, security, virtualization, systems monitoring and management)
ISO 27001, PCI, HITRUST, SOC, FISMA, FedRAMP knowledge
Familiar with network analysis tools (wireshark, tcpdump, etc)
Gigamon, Lancope, Fortinet, F5 Load Balancers, ACLs (software defined), and Certificate managment/provisioning
Security related certifications such as OSCP, GCIH, GCIA, GPEN, GPPA, CCNP, CCNP Security, CCIE Security
Senior Network Engineer – GIA
Salesforce is looking for a Network Engineer to join the Global Network Operations team. This team is responsible for 24x7 follow-the-sun support of the Salesforce environment. As a member of the Global Network Operations team, you will be responsible for incident management on all aspects of the production network, to include performing break/fix and proactive maintenance to resolve outages and minimize potential for future impact. This includes hardware/software lifecycle management, network hygiene/standardization, runlist automation, as well as network monitoring improvements to proactively diagnose potential issues. You will provide third line support for network-related customer issues, and ensure that thorough root cause analysis is completed on all customer-impacting issues.
Ensure all network issues are resolved in a timely manner, with minimal impact to customers.
Perform high-level troubleshooting and analysis to determine the root cause of network outages and implement workarounds and/or permanent solutions.
Isolate hardware and software problems on network devices and work with vendors to resolve issues as necessary.
Perform break/fix maintenance, such as RMAs, routing changes/traffic engineering, DDoS mitigation, etc.
Perform proactive network maintenance, such as code upgrades, hardware refreshes, config updates, peering/transit turnups, cleanup/decoms
Work collaboratively with engineering teams to identify ways in which we can proactively improve the stability of the network and decrease potential for future outages to occur.
Provide third line customer support and technical expertise for network-related issues.
Drive service ownership for the Network Cloud; assist in efforts to streamline problem and change management processes, improve alerting and incident handling, and increase automation.
High level of proficiency and experience with TCP/IP networking, architecture and core technologies, such as MPLS, BGP, OSPF, DNS, HTTP, etc.
High level of proficiency with Cisco and Juniper router and switch hardware installation and troubleshooting.
Experience deploying and managing large scale distributed network environments.
Knowledge of firewalls and access-list configuration and troubleshooting.
In-depth knowledge and experience working in a Unix/Linux environment.
Experience with performance analysis, systems software, and systems architecture.
Knowledge of system performance methodologies along with hands on empirical monitoring and data-driven decision making.
Strong analytical approach to problem solving and ability to troubleshoot complex issues quickly, while successfully handling multiple priorities.
Must work well as part of a team in a high-energy environment; must possess good written and verbal communication skills, and good time-management abilities.
High level of proficiency and experience configuring and troubleshooting load balancers, with emphasis on F5.
Highly skilled in packet analysis, network analysis tools, troubleshooting and analytical fault diagnosis.
Experience in deploying, customizing and scaling a network monitoring solution.
Proficiency in scripting/programming with Python, perl, etc.
“* *U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role”
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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.