Full Job Description
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POSITION / TITLE: HDM Driver- Client Relationship Specialist
REPORTS TO: Home Delivered Meals Program Manager
PROGRAM ADDRESS: 1375 Fairfax Avenue, San Francisco CA 94124
POSITION SUMMARY: In accordance with MOWSF guidelines, the HDM Driver – Client Relationship Specialist is responsible for the delivery of meals and conducting a brief welfare check of our clients throughout San Francisco.
ABOUT MOWSF: Meals on Wheels provides a network of services that allow seniors to live in their homes with dignity and independence as long as possible.
JOB REQUIREMENTS: Please read the physical requirements carefully (listed below)
Valid California Driver License.
Good driving record must be maintained during employment.
Must demonstrate an ability to work with a diverse client population including low income, disabled and mentally ill clients.
Must be able to lift up to 50lbs unassisted, and be able navigate as many as 80 flights of stairs.
Proficiency in English required (speak/read/write).
DUTIES AND RESPONSIBILITIES: Under the supervision of Home Delivered Meals Program Manager, and in accordance with the provisions of MOWSF’s Employee Handbook, the HDM Driver - Client Relationship Specialist is responsible for:
Delivering meals throughout San Francisco to homebound seniors on the Meals On Wheels program, and Young Adults with Disabilities.
Develop relationships with the clients. The relationships and daily contact with the clients is the key to providing a meaningful daily welfare check. Over time the HDM Driver - Client Relationship Specialist should be able to assess changes with client’s conditions and abilities to care for themselves and possess the ability to recognize loneness and isolation.
Observing and reporting client changes regarding well-being to the appropriate Social Worker assigned to client’s route.
Making sure that the correct number of meals is picked up from the kitchen and that the correct type of meal and diet is delivered to each client.
Loading racks and bags of meals into vehicles for delivery.
Obeying all traffic laws and maintaining a good DMV record while driving for Meals On Wheels of San Francisco.
Representing the agency with our clients and with the community at large in a courteous and respectful manner
Completing appropriate paperwork during and after delivery of meals.
Collecting client contributions and making out receipts for any cash or checks received.