Bell/Luggage Attendant

Holiday Inn Dallas Market Cent - Dallas, TX

Part-time
Location: US-TX-Dallas
# of Openings: 1
Category: Front Desk
Position Type: Regular Part-Time
FLSA Status: Non-Exempt

About Us

Experience an incredible career at the Holiday Inn Dallas Market Center. We have a great team culture and family atmosphere. We offer many benefits such as free meal, free parking, discounted hotel stays for IHG and HEI properties, Insurance, 401k plan, holiday pay, vacation pay, sick pay, competitive wages and much more. Enjoy convenient access to the DART Rail Station, Downtown Dallas, American Airlines Center, Dallas Market Hall, Love Field Airport, Arts District, West Village, and Kay Bailey Hutchison Convention Center. Discover our ideal location to the Medical District, UT Southwestern Medical Center, Texas Scottish Rite Hospital, Children's Health Medical Center and Parkland Health & Hospital. Great location, Great team, Great Benefits.

Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival, departure and guest stay.

Responsibilities

Drive hotel shuttle within 3 mile radius of hotel for guest transportation and pick ups and drop offs at the Lovefield airport for guests in a timely and friendly manner.
Show guests to room assisting with their luggage.
Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
Check luggage for hotel guests both for day and overnight.
Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
Open doors and greet guests in a friendly and courteous manner.
Maintain the cleanliness of the lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
Keep Gift Shop Stocked with inventory when not busy with guest.
Maintain an open communication line through all shifts by proper use of intershift log.
Deliver messages and valet to guest rooms.
Inspect hotel shuttle per checklist requirement.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

Qualifications

High school diploma or equivalent required.
Hotel experience preferred.
Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.
Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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